1. Can you tell us a bit about yourself and why you are interested in this position?
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Practice Interview
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Practice Interview
Switchboard Operator • Gorleston
James Paget University Hospitals NHS Foundation Trust
Thank you for your interest in the position of Switchboard Operator
in Gorleston
with James Paget University Hospitals NHS Foundation Trust.
James Paget University Hospitals NHS Foundation Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you tell us a bit about yourself and why you are interested in this position? Can you tell us a bit about yourself and why you are interested in this position?
2. What do you know about the James Paget University Hospitals NHS Foundation Trust and its mission? What do you know about the James Paget University Hospitals NHS Foundation Trust and its mission?
3. Describe a situation where you provided excellent customer service. What did you do, and what was the outcome? Describe a situation where you provided excellent customer service. What did you do, and what was the outcome?
4. How would you handle a call from a distressed patient or family member? Can you provide an example of a similar experience? How would you handle a call from a distressed patient or family member? Can you provide an example of a similar experience?
5. What communication techniques do you use to ensure clarity when speaking over the phone, especially in a busy environment? What communication techniques do you use to ensure clarity when speaking over the phone, especially in a busy environment?
6. In the event of an emergency call, how do you prioritise your responses? Can you give us an example of how you have successfully managed a high-pressure situation? In the event of an emergency call, how do you prioritise your responses? Can you give us an example of how you have successfully managed a high-pressure situation?
7. Have you ever had to deal with a difficult caller? How did you manage the situation? Have you ever had to deal with a difficult caller? How did you manage the situation?
8. What experience do you have with IT-based communication systems or switchboard operation? How quickly do you adapt to new technologies? What experience do you have with IT-based communication systems or switchboard operation? How quickly do you adapt to new technologies?
9. This role may require you to learn and operate various systems quickly. How do you ensure you fully understand and master new processes? This role may require you to learn and operate various systems quickly. How do you ensure you fully understand and master new processes?
10. How do you feel about working in a role that requires flexibility in shift patterns, sometimes at short notice? Are you comfortable with this aspect? How do you feel about working in a role that requires flexibility in shift patterns, sometimes at short notice? Are you comfortable with this aspect?
11. Can you provide an example of how you've worked collaboratively with a team in a past role? Can you provide an example of how you've worked collaboratively with a team in a past role?
12. The job description emphasises reliability. Can you describe how you ensure punctuality and dependability in your work? The job description emphasises reliability. Can you describe how you ensure punctuality and dependability in your work?
13. What steps do you take to maintain your performance under pressure during busy times? What steps do you take to maintain your performance under pressure during busy times?
14. What do you think are the most important qualities for a switchboard operator in a healthcare setting? What do you think are the most important qualities for a switchboard operator in a healthcare setting?
15. How do you view the role of a switchboard operator in supporting both colleagues and patients within a hospital environment? How do you view the role of a switchboard operator in supporting both colleagues and patients within a hospital environment?
16. Do you have any questions for us about the role or the work environment at James Paget University Hospitals NHS Foundation Trust? Do you have any questions for us about the role or the work environment at James Paget University Hospitals NHS Foundation Trust?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nSwitchboard Operator with James Paget University Hospitals NHS Foundation Trust in Gorleston, Great Yarmouth\n\n We are seeking reliable switchboard operators to join our team on and As & When basis. You will contribute by ensuring the provision of a high quality and responsive service to our staff, patients and customers. The post involves answering external and internal calls and redirecting to the relevant staff/department, using the paging system to contact staff, responding to alarms and dealing with emergency calls. The candidate must have an appropriate telephone manner, be able to deliver excellent customer service, be very reliable and able to work, at times, under pressure. Flexibility in respect of working different shift patterns is essential, sometimes at short notice, as we operate a year round 24/7 service. We operate an IT based system and full training is provided. The role involves covering for staff who are absent from duties. If you enjoy working in a busy environment and want to contribute to supporting our patients and colleagues, then we look forward to receiving your application. Trust mandatory training and switchboard training will be provided for you to be a success in this role. Provide telephone operator service for external and internal incoming calls via an IT based system whilst providing excellent customer service. First response to various departmental alarms, including fire, intruder, fridge failure (bloods), oxygen, etc. Good interpersonal skills with the ability to adjust communication styles and able to overcome barriers to understanding. Needing to act professionally, compassionately and with tact. Operators may have callers who are highly distressed and must be able to manage these calls handing over to the appropriate professional. To be flexible in working hours to meet the service, covering sickness and holidays, for shifts through a 24 hour cover period - this may be at short notice. About us Please see the Job Description and Person Specification for a full and comprehensive overview for this position. "}