{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHousekeeping Supervisor, Alex, 30hrs with Worcestershire Acute Hospitals NHS Trust in Redditch, Worcestershire\n\n We are looking for an experienced supervisor, who will oversee the running of the housekeeping department and the Fast Response Team. Ensuring that all cleaning audits are completed, and terminal cleans are completed in a timely manner. You will also need to liaise with Clinical staff so good communication is key. The shift patterns will be: Week 1 ( Mon 14.00-22.00, Tue 14.00-22.00, Wed 14.00-22.00, Thu 14.00-22.00) Week 2 ( Thu 14.00-22.00, Fri 14.00-22.00, Sat 14.00-22.00, Sun 14.00-22.00) The main duties of the Housekeeping Supervisor will be: To provide supervision to all staff working on shift. To have an understanding and follow the Governments guidelines on the National Standards of Cleanliness To ensure all PDR's are completed. To deal with and rectify any problems that arise within your working shift. You would also be required to attend Departmental meetings. To ensure that all staff are following the correct procedure when signing in/out of keys. To ensure all staff are following and adhering to the uniform policy. About us TITLE: HOUSEKEEPING SUPERVISOR GRADE: BAND 3 HOURS: 30 HRS A WEEK BASED AT: ALEXANDRA HOSPITAL RESPONSIBLE TO: FACILITIES MANAGER REPORTS TO: FACILITIES MANAGER Job Purpose: To provide an efficient housekeeping service, ensuring that standards are maintained at all times. To provide a responsive service in relation to the needs of service users Key Relationships Matrons; Departmental Heads; Senior Nurses; Ward and Departmental staff; Infection Control; Estates and Supplies, patients and visitors. Dimensions : Managing the day-to-day running of an allocated work area at direct supervision of 1 team leader and between 12 and 40 staff. No budgetary responsibility. Risk Assessment: Some manual handling duties 1 Key Responsibilities : 1.1 To provide daily supervision of staff ensuring daily contact with all staff on duty. 1.2 To assist the Assistant Housekeeping Services Manager to compile work schedules. 1.3 To deal with, and rectify minor problems which arise on a daily basis. 1.4 To have an understanding of the governments guidelines on the National Standards of cleanliness. 1.5 To carry out monitoring in line with The National Standards of Cleanliness. 1.6 To take a pro-active approach to cleaning, constantly striving to improve the quality of service provided. 1.7 To carry out staff appraisals. 1.8 To carry out staff induction. 1.9 To provide comprehensive training to all new members of staff. 1.10 To encourage and support staff to achieve NVQs in cleaning and support services. 1.11 To have an understanding of infection control and to ensure compliance within the Department. 1.12 To maintain confidentiality at all times. 1.13 To ensure that all staff are aware of Health and Safety at work Act (1974) and that departmental safety procedures are adhered to. 1.14 To liaise with staff within the hospital on day-to-day issues relating to the housekeeping service. 1.15 To deal with complaints in the first instance. 1.16 To raise with the Housekeeping and Linen Services Manager, any issues which may affect the quality of housekeeping service or linen service. 2 Key Activities 2.1 To organise and plan work rotas ensuring maximum efficiency of staff. 2.2 To accurately complete staff register and rota paperwork 2.3 To allocate keys and ensure key log sheet is signed, and that returned keys are logged in. 2.4 To allocate supplies of cleaning chemicals and consumables. 2.5 To be responsive to telephone and bleep requests ensuring a prompt service at all times 2.6 To authorise annual leave ensuring minimal disruption to the service. 2.7 To carry out staff return to work interviews following a period of sickness absence, and bring to the attention to the Assistant Housekeeping Services Manager any problems. 2.8 To attend departmental meetings. 2.9 To re-train staff annually or more frequently if required. 2.10 To provide a mop and cloth washing service, in line with the departmental procedures. 2.11 To ensure that all staff comply with the uniform policy. 2.12 To complete weekly time sheets. 2.13 To cover areas of work in the event of staffing shortages. Standard Clauses: The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs. Competence The post holder is responsible for limiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his / her duties, then s/he should immediately speak to their line manager or supervisor. Codes of conduct All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct. Confidentiality The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business. Records Management All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users. Employees should consult their manager if they have any doubt as to the correct management of records with which they work. Health and Safety Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992) and all relevant Trust Health and Safety Policies and Guidance. This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust. Infection Control Employees must accept personal responsibility and accountability for Infection Prevention and Control practice. Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimising the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatory updates in Infection Control. Risk Management It is a standard element of the role and responsibility of all employees of the Trust that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, taking appropriate actions, and reporting all incidents, near misses, and hazards promptly. It is a contractual obligation that all employees must co-operate with any investigations undertaken . Children and vulnerable adults You have a responsibility for promoting and safeguarding the welfare of the children / young people / vulnerable adults that you come into contact with or are responsible for in your job role and sphere of competence. Disclosure and Barring Service The Trust aims to promote equality of opportunity for all, with the right mix of talent, skills and potential. Criminal records will be taken into account for recruitment purposes, only when the conviction is relevant. As the Trust meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. post holders may periodically be asked to undertake a re-check. The Trust is legally required to check all staff against the Disclosures and Barring Services Childrens and Vulnerable Adults barring lists if they engage in what is defined as Regulated Activity or Controlled Activity: Regulated Activity is defined as working closely with children or vulnerable adults, paid or unpaid, on a frequent or intensive basis. Controlled activity is work that provides opportunities for contact with children or vulnerable adults. Equality and Diversity The Trust promotes policies and practices that challenge discrimination, promote equality, respect individual needs, preferences and choices, and protects human rights. The Trust has a clear commitment to equality for all in employment practices based on an applicants ability, skills and aptitude for the post. A range of equality & diversity policy initiatives are in place and all successful applicants are expected to familiarise themselves with these. It is therefore the duty of every employee to comply with the detail and spirit of these policies and the law at all times. Any issues or concerns you have should be taken up with your manager or the human resource team as soon as possible. Dignity All employees must treat each person as an individual, offering a personalised service respecting peoples dignity and modesty at all times. Conflict of Interest The Trust is responsible for ensuring that the service provided for patients and its care meet the highest standard. Equally, it is responsible for ensuring that staff do not abuse their official position for personal gain or to benefit their family or friends. The Trusts Standing Orders require any member of staff to declare any interest, direct or indirect, with contracts involving the Trust. Staff are not allowed to further their private interests in the course of their NHS duties. "}