{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Care Coordinator with Dandara in Edinburgh, Scotland, United Kingdom\n\nAt Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. Recruiting the right people is essential, as our peoples' contribution lead us to achieving our goals and growing our company. We put our customers first, we empower our people, and we support the communities in which we build. This is based in our fabulous office in Newbridge is just to the west of Edinburgh airport, offering great views of incoming aircraft and easy access to the M8 and M9. Working patterns This is a maternity cover fixed term contract Hybrid working available after induction period (2 x WFH days a week) Monday to Friday 8:30am to 5:00pm What You Will Do Manage incoming calls from our new residents on required snagging work Record reported warranty defects and all contact with the customer, contractor, sub-contractor, surveyors, and insurance inspectors or internal for each individual case. Follow-ups with residents, ensuring they are fully satisfied before the ticket is closed Competently manage the engineers/technician's diaries for repair work e.g., geographical suitability per job/technician Manage bookings for the Head of Customer Care and sub-contractors. Manage department work schedule by maintaining calendars for department personnel - arranging repairs, meetings, conferences, teleconferences, and travel. Creating regular reports for the Customer Care Manager Update files with information relating to sites as a backup for rectification or warranty defects. Strive to achieve gains in ‘Customer Satisfaction and ‘Recommended’ ratings as reported by HBF. What You Will Have Desirable Experience in a similar role within the housebuilding industry Essential  Experience within a similar role  Strong admin/coordination skills Friendly telephone and email manner Great time management, organisation, and people skills Excellent communication skills (verbal & written) What We Will Offer You Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability or quality. Today Dandara is one of the UK’s largest independent property development companies, with over 10,000 happy customers and more than 100 industry awards for design and quality – and it’s all thanks to the vision and passion of our dedicated team. Our benefits include:  £competitive salary (negotiable on experience) 34 days holiday (inclusive of bank holidays) Private Medical Insurance £annual bonus up to 10% (discretionary) Employee Assistance Programme - EAP Health Hero digital doctor - 24 hr virtual help and appointments Health Assured Wisdom App Paternity pay – 2 weeks full Maternity pay – 13 weeks full, 13 weeks 50%, 13 weeks SMP 3x salary life assurance (paid option to increase to x4) Cycle to Work Scheme Employer matched pension scheme of up to 5% Flexible benefits including shopping vouchers and reduced gym membership If you are an experienced, driven, and ambitious Customer Care Coordinator that would like to join one of the UK's most well-respected housebuilders - this may be the role for you!    Important note:  No agency applications will be considered for this role.  Any CVs received will be considered a free gift.  "}