{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Pathway Co-ordinator with Frimley Health NHS Foundation Trust in Frimley, England, United Kingdom\n\n Job Overview We are currently recruiting for an Patient Pathway Co-ordinator to assist the Service Manager and Operations Manager with achieving and sustaining key performance targets. You will have a proven ability to exercise tact and diplomacy and it is preferable that you have recent previous experience within a comparable role. Main duties of the job To provide practical support and advice in addressing day to day issues and problems within the directorate. To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively. To work in conjunction with the directorate bookings and administrative teams. To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment. To lead on the development of competencies, protocols and procedures to ensure a highly efficient and smooth running services, ensuring appropriate documentation, standard setting, monitoring and communication systems are in place. Responsible for monitoring, managing and reporting on leave in line with Trust systems and procedures. To performance manage staff where appropriate. Undertake and lead on recruitment and selection of new staff in line with Trust systems and policy. To be responsible for ensuring that staff comply with all Trust policies and procedures To work with the team to help them develop an understanding of the Directorate administrative function and roles within the team which will enable cross cover as required. Working for our organisation Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire. As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area. We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. Our three core values, and the behaviors that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. Detailed Job Description And Main Responsibilities Please see attached Job Description for a comprehensive list of role specific duties and responsibilities. Person specification Qualifications Essential criteria First degree or equivalent relevant experience Desirable criteria Management qualification Experience Essential criteria Experience in a customer care environment Track record of successful working within a team with different roles Experience of working in an NHS acute hospital setting Desirable criteria Conversant with hospital information systems Skills Essential criteria Ability to manage a team Ability to negotiate at all levels and work in partnership with all relevant stakeholders Excellent communication skills – both verbal, presentation and written Good interpersonal, oral and written skills including chairing meetings and writing reports Ability to prioritise and manage workload efficiently with minimal supervision Desirable criteria Highly developed analytical skills and competency in interpreting complex data Knowledge of medical terminology Knowledge Essential criteria Knowledge of data protection and issues around patient confidentiality Knowledge of NHS patient administration systems Knowledge of NHS Access targets Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment . Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future . Apply online now"}