{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Validator £27,300 per annum+ 28 Days Leave + Private Health Insurance with Medefer in London, England, United Kingdom\n\n About Medefer Medefer is an innovative CQC registered healthcare provider that aims to transform the way that healthcare is delivered by enabling healthcare systems to provide patients with the best healthcare experience - timely, efficient and effective. Founded by Consultants and GPs working in the NHS, our culture is driven by a deeply held commitment to the NHS and delivering transformational change to the patient experience. We are a passionate, dedicated and patient-focused team striving to make healthcare fit for the 21st century. Our vision is to completely re-frame the way that healthcare is delivered. Medefer’s technology platform delivers world-class leading safety, whilst delivering a unique approach in delivering a national service to patients, from referral, to treatment and discharge. AT MEDEFER WE BELIEVE THAT EVERY NHS PATIENT DESERVES THE BEST POSSIBLE HEALTHCARE. JOB TITLE: Patient Validator REPORTING TO: Operational Supervisor - Leadership LOCATION: Remote Join us in our mission to transform patient care and be part of a dynamic and innovative team. We pride ourselves on a supportive, collaborative and inclusive culture and you will have the opportunity to work alongside a team of intelligent, driven and compassionate people who care deeply about transforming the way healthcare is delivered. ROLE OVERVIEW: Facilitating the delivery of outstanding care by being responsible for the co-ordination of administrative tasks and processes, ensuring these are managed in accordance with targets and agreed timescales. You are responsible for providing a high standard of professional and patient focused services across a range of specialities and modalities. You will lead on validating and reporting regularly on the data from relevant Patient Tracking Lists, identifying data quality issues and potential breaches of RTT and DM01 targets, escalating appropriately. Key Responsibilities Operational/Service Delivery Requirements Regularly validate waiting list pathways to ensure they are accurate and amend pathways to correct data quality errors in accordance with agreed validation and clinical governance guidelines. This will involve liaising with clinical teams to arrange for pathways to be updated, where appropriate. All data validation activities will be carried out in accordance with the agreed guidelines and any changes documented and evidenced. Contact patients to validate patient information and/or arrange bookings where required, explicitly under the instruction of the pathway manager Understand and apply the waiting times rules to individual pathways. Gain an understanding of how waiting times are captured and managed in the Electronic patient record and any new systems that are implemented across the Trust and provide expert support to colleagues in the use of the system to manage patient pathways of care. Produce reports from the system (PowerBI or Report Manager) and ensure these reports are easy to use and interpret. Validate patient pathway data thoroughly to ensure that pathway coding is correct and potential breaches are reported in a timely manner Work within a dedicated hub/team to facilitate the smooth running of the patient journey by ensuring co-ordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other admin team members as required. Ensure patient records are maintained and that all correspondence, reports and results are uploaded correctly and in a timely manner. Be a role model demonstrating excellent communication skills and ensuring robust and open communication with all patients, staff, and clients. Communicate information to patients that may require a sensitive, understanding manner. Responsible for ensuring that the patient, family, and carers are at the centre of everything you do. Ensure that our clients’ experiences of the Medefer pathway is the best it can be and that we learn from feedback and continuously improve how we operate. Monitor and review patient pathways utilising patient tracking information to identify pathways delays, to expedite care pathways and to escalate issues causing delay to patients. Provide high-quality patient experiences and prompt treatment, as part of an innovative virtual Healthcare service. Ensure that each patient progresses in their pathway as expected, without any unnecessary delay. Track patients in accordance with RTT and DM01 guidance and standards. Deliver exceptional customer service to every patient you interact with via phone, chat and email. Going above and beyond to make every patient feel important. Identifying pathway exceptions and providing prompt resolutions. Communicating clearly and patiently with GPs, Registrars, Consultants and Patients to troubleshoot pathway issues and escalating any complex issues to relevant manager/supervisor. Training & Quality Commit to learning about safety, continually striving to improve excellent care. Help to create and implement new Standard Operating Procedures with the team. Participate in various projects to improve patient experiences. Undertake appropriate training, hands-on learning, and onboarding processes. Governance Continuously seek to reduce harm by speaking up to managers and leaders if you believe that a lack of skills, knowledge, or resources place patients at a risk of harm or if your concerns are not being listened to. Continuously review and escalate as necessary all key risks within the service to the relevant manager/supervisor. Assist the Clinical Governance team and Medical Director in ad-hoc and regular audits across the business as requested Exceed SLAs and KPIs. Maintain strict confidentiality and to adhere to the local and national Health and Safety regulations and Medefer’s Policies and Procedures. Self-management Act within the limits of your competence and authority, i.e. adhere to local protocols and procedures. Work without direct supervision but seek guidanc"}