{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAssistant Care Manager with New Directions in Cardiff, Wales, United Kingdom\n\n Be responsive to changes in the schedule and liaise with relevant team members. Monitor and accurately record care calls, hours delivered, staff sickness levels and report to the manager on a weekly basis, ensuring accurate records are always maintained. Monitor and accurately record all late and/or missed calls and ensure that the manager is kept informed of all details on a weekly basis and that accurate records are maintained. Monitor and report capacity availability and recruitment need to the manager on a weekly basis. Be part of the on-call rota Work with the Care Coordinator to ensure new and existing care packages can be resourced and build and maintain excellent working relationships with staff and service users. To maintain a professional, positive, and courteous approach during all interactions with care staff and all other relevant stakeholders e.g., GP's, Social Workers, District Nurses, Clients families both face-to-face, via e-mail, text message, and telephone. Ensure confidentiality is maintained and always respected as per GDPR. Always adhere to company policies and procedures Care Reviews with customers Care plans for new customers Updating care plans on the system Adding tasks to the app Adding medication to the app Reading the care notes on the app on a weekly basis and actioning any concerns. (Auditing) Ensuring in house customer files are up to date / created. Supervision with staff when the manager is not around. Notes being kept on people planer for every call coming in either staff or service user. Spot checks of the senior members of staff. New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy."}