{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReceptionist/Administrator/Secretary with Kingfisher Family Practice in Retford, Nottinghamshire\n\n Ensure that all patients are treated with courtesy and consideration at all times, and that any queries or concerns are addressed promptly and professionally Ensure that the telephone is answered as quickly as possible Ensure that all information is accurately recorded in the patients record Receive patients at Reception for surgery appointments Make new and follow-up appointments Receive and record requests for home visits. Enter requests for home visits on to the clinical system, stating time received and including all relevant information and where necessary refer to the duty doctor or paramedic Receive and record requests for repeat prescriptions. Forward patient requests to the Prescriptions Officer (or nominated deputy), or print/send directly as appropriate in their absence Deal with general enquiries made personally by patients or over the telephone Receive and record messages for District Nurses, Health Visitors and other attached staff including the CPN Be responsible for franking the mail each day Advise patients of relevant charges for private services, accept payment and issue receipts for same. Enter details concerning medical reports and cheques received in the appropriate books Ensure that information about unresolved or urgent matters is passed to colleagues before leaving the Reception area Maintain the filing system within each medical record Advise patients of test results Ensure Reception and waiting areas are kept neat and tidy Provide holiday/sickness cover To provide reception/admin services to patients, the general public, ancillary staff and to the doctors and nursing staff. To act as a focal point of communication between patients, doctors and other staff. To facilitate efficient patient/doctor nurse contact in accordance with existing policies and procedures of the practice. We are currently in the process of multi skilling our team and you will also be asked to work in both departments. If you have applied for this role recently and we have kept you info on file you need not reapply. An exciting opportunity has arisen in our Reception/Admin Department to work within our established Reception/Admin team. We are looking for a friendly, highly motivated, positive person who works well as a team as well as on their own initiative. Experience of working within a busy reception or admin environment (ideally within, but not limited to, General Practice) is essential. All applicants must have good communication, keyboard and computer skills (including a working knowledge of Word and Excel). Knowledge of TPP SystmOne is desirable but not essential "}