{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Care Advisor with Nestlé Nespresso SA in York, England, United Kingdom\n\n Position Snapshot Business Area: Nespresso Job Title: Customer Relations Centre - Customer Care Advisor Location: York - Hybrid working with 1 day per week required in the York office Salary: £24,000 + potential bonus + fantastic benefits Although this is a full time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying. Position Summary The York Customer Relations Centre (CRC) Team are recruiting for a talented Coffee Specialist to join the fast paced and energetic Nespresso Team. As a Coffee Specialist, you will act as a Brand Ambassador and continuously elevate the customer experience throughout the Nespresso Club Member lifecycle by transforming each touchpoint. You will strive to build brand engagement, trust and loyalty as well as being able to undertake admin tasks and delivering the highest customer service for any requests through from out of home customers. A Little Bit About Us We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector; providing the very highest quality coffees that can be enjoyed in the comfort of consumers' own homes and out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful and sustainable approach to how we produce and market our premium coffee capsules and machines. With corporate headquarters in Vevey, Switzerland, Nespresso is present in over 81 countries and counts over 13,000 employees worldwide. Nespresso UK&ROI – a certified B Corp™ – operates in boutiques, as well as an e-Commerce platform, delivering barista-level coffee experiences of the highest quality to both at-home and professional customers across the United Kingdom and the Republic of Ireland. To learn more visit www.nespresso.com. A day in the life of a Coffee Specialist ... As a Coffee Specialist, you will enhance the end-to-end Nespresso Club Member experience via all the different point of contacts: telephone, email or other remote channels whilst conveying the memorable customer experience bond required by the luxury environment set by the Nespresso brand. Your key responsibilities will also include: Effective registration of all new Nespresso Club members, driving customer engagement. Serving customers in inbound and outbound contacts by phone and email, identifying, understanding, and addressing their specific needs and expectations. Delivering an outstanding level of service to the customer, by balancing the respect of processes and reasoned exceptions adequately. Managing delivery of offline workflows, including manual inserts, standing orders in line with service level agreements. Effectively processing customer orders and invoices following Nespresso Standard Operating Procedures. Being an expert of Nespresso products, services and sustainability commitments. What will make you successful? The successful candidate will have: Prior experience in customer service and sales in B2B and/or B2C (customer focus, products, services, contracts, delivery). Experience of working in a fast-paced environment where multi-tasking is key. Competent level on Microsoft Office tools i.e. Excel, Word, PowerPoint Expertise in customer experience. Ability to learn new skills, workflows and processes. Strong attention to detail. A can-do attitude. What You Need To Know What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth. Job advert posting date 23/07/2024 Job advert closing date 06/08/2024 We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application. At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk) We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #Nespresso"}