{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReceptionist (Medical) with Riverside Family Practice in Burnley, Lancashire\n\n Job Description/Further Duties: Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients When last to leave at the end of the day, ensure that the practice is totally secured, including confidential items, and internal lights are off Covering colleagues holiday and sickness as required Process incoming and outgoing mail/correspondence according to practice protocols Record actions taken in patient record where appropriate or in accordance with practice protocols Complete other daily/weekly and monthly core tasks to support a smooth running of the reception Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients When last to leave at the end of the day, ensure that the practice is totally secured, including confidential items, and internal lights are off Covering colleagues holiday and sickness as required Process incoming and outgoing mail/correspondence according to practice protocols Record actions taken in patient record where appropriate or in accordance with practice protocols Complete other daily/weekly and monthly core tasks to support a smooth running of the reception are Any other administration duties as necessitated by the needs of the practice Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Act as Chaperone when requested by clinician and in accordance with the Chaperone policy. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the Practice policies and procedures, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Safeguarding is Everyones Business: The Practice has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all Practice employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them. Infection Control: It is Practice policy to reduce the risk of Healthcare Associated Infection by having in place Infection Prevention and Control Policies. These policies must be adhered to by all staff to ensure patients are cared for in a clean environment and receive the highest standards of linical care. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Job Title: Receptionist (Medical) Reporting to: Practice Manager/Partners Riverside Family Practice is looking to recruit a caring, organised and enthusiastic individual to join our practice team. Role summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Project a positive, friendly and compassionate image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team. Reception Duties: Ensure an effective reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Explain Practice arrangements/formal requirements to new and temporary patients and ensure procedures are completed Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt, appropriate delivery Enter requests for home visits list, ensuring careful recording of all relevant details and where necessary refer to the on-call Doctor Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol Completing administrative tasks and paperwork sent by members of the team Advise patients of relevant charges for private (non- General Medical Services) services, accept payment and issue receipts for same Enter patient information on computer system as required Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (incl. bottles, couch rolls, test request forms etc) Strictly adhere to and uphold policies regarding confidentiality, safeguarding, health and safety. "}