{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nOutpatient Clinic Co-ordinator with University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) in Bristol, United Kingdom\n\n Job summary This is an opportunity for an enthusiastic, flexible and hard working individual to join the GI Surgery Outpatient Department at St Michael's Hospital, Bristol. Working as part of a small team in a busy environment, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks. Previous experience of being an initial point of contact for patients. Ability to use initiative and manage your own workload. The ability to communicate both via telephone and in writing. Appetite to learn and develop. IT literate. Previous experience using Careflow or other patient administration system is desirable. Previous applicants need not apply. Main duties of the job Communication : To support the triaging of referrals Manage patient communications via telephone & through Trust systems Be point of contact & liaise with clinical & non-clinical staff viatelephone & email Escalate queries, capacity problems & general issues Communicate changes to clinics & appointments to patients Patient Care: To show a caring & professional approach towards everyone About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge. Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Person Specification Aptitudes Essential Supportive Respectful Innovative Collaborative Knowledge and Experience Essential Clerical/administrative experience, including filing and/or reception Experience of dealing with the public, both on the telephone and in person Desirable Previous NHS experience Experience of using a Patient Administration System Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Business and Administration Level 3 NVQ or equivalent experience Skills and Abilities Essential Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages Attention to detail Desirable Working knowledge of outpatient policies and procedures Person Specification Aptitudes Essential Supportive Respectful Innovative Collaborative Knowledge and Experience Essential Clerical/administrative experience, including filing and/or reception Experience of dealing with the public, both on the telephone and in person Desirable Previous NHS experience Experience of using a Patient Administration System Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Business and Administration Level 3 NVQ or equivalent experience Skills and Abilities Essential Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages Attention to detail Desirable Working knowledge of outpatient policies and procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Additional information Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Address Bristol Royal Infirmary Marlborough Street Bristol BS2 8HW Employer's website "}