{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nSenior Healthcare Support Worke with The Christie NHS Foundation Trust in Manchester, United Kingdom\n\n Detailed job description and main responsibilities Communication Skills Assist and support clinical staff with meeting patients' physical, clinical and emotional needs . Ensure accurate recording of treatment and planning data. • Greet and escort patients within the centre. • Provide and receive information using empathy, and reassurance skills. Knowledge, training and experience Work under the direction of the clinical teams to undertake routine and specifically identified tasks once training and competencies have been completed. This will include but is not limited to: patient observations, phlebotomy, cannulation, urinalysis, glucometer readings and changing simple dressings. • Data input and radiotherapy completion tasks. • To provide cover for Reception and have basic knowledge of the different clinical systems used within the centre. Booking in patients, outcoming appointments, and making further appointments as required. • Knowledge and understanding of the Cancer Support and Information services offered within the centre, and refer patients as required. • Use knowledge of integrated clinical information systems for case note tracking and collation of data for referrals. Personal Skills • Liaise with the multi-disciplinary team to ensure that adequate information and support is available to patients. • Use analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided. • Answer internal or external telephone calls. Responsibilities Provide clinical support for all teams • Provide specific support for radiotherapy and chemotherapy. • Provide support with pre treatment assessment. • Prepare patients for diagnostic procedures. • Organise and provide relevant medical equipment ready for use, including sterilisation. • Prepare clinical area for safe practice by ensuring cleanliness is maintained, including cleaning area afterwards. • Assist with and promote patients' mobility as appropriate. • Maintain patient flow by utilising Patient Flow System • Be responsible for stock control in areas of work including ordering supplies as directed by manager. • Support patients in relation to meals and nutritional needs. • Provide escort and transfer for patients with low dependency. • Recognise and respond appropriately to urgent and emergency situations. • Provide continuity of support during the absence of other clinical support workers. • Maintain accurate patient details in all patient systems, following correct procedures to ensure information is up to date for future reference and complies with the Data Protection Act. • Comply with policies, procedures, rules, regulations and departmental protocols. Patient Care Undertake a range of different delegated duties across Outpatients, Phlebotomy, Radiotherapy and Chemotherapy as allocated by the relevant team manager. Record patient information and data and contribute to the implementation of patients clinical care packages. Freedom to Act Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies. When there is doubt or the post holder is unsure then there will be more senior members of staff available to raise issues with and receive guidance from. Effort Patient transfer • Manual handling tasks as required Working Conditions Working hours must be flexible to the needs of the service, this may include working weekends. • Expected to participate in all shift patterns • The postholder should be aware that treatments involves frequent exposure to bodily fluids, and that there is a risk of exposure to cytoxic drugs and other harmful substances. Teaching/Training • Attend all relevant mandatory training courses. • Maintain own personal development. • Participate in relevant training and meetings. • Assist in the training and/or orientation of clinical support worker and any students. • Complete the Care Certificate as mandated by the Christie NHS Foundation Trust. • Demonstrate tasks and duties to new and less experienced members of the team. This is not an exhaustive list and additional duties may be required as requested by the Outpatients Nurse in Charge, Lead radiographer, Chemotherapy Nurse in Charge or their deputies. RISK MANAGEMENT It is a standard element of the role and responsibility of all staff of the Trust that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards. Person specification Qualifications Essential criteria Basic literacy and numeracy skills. Vocational healthcare Qualification at Level 3 or equivalent experience Desirable criteria Completion of The Care Certificate Knowledge Essential criteria In-depth understanding of the healthcare support worker role. Participate in personal development. Desirable criteria Evidence of recent training. Skills Essential criteria Able to work using own initiative, following instructions from a Registered Nurse. Basic IT skills. Phlebotomy skills. Ability to communicate clearly with a wide range of people. Desirable criteria Competent in routine observations and tests. Undertake ECG recordings. Ability to demonstrate care skills to more junior healthcare support workers. Cannulation experience. Experience Essential criteria Experience of working in an acute care (acute medicine/surgery) environment, undertaking a range of clinical commitments. Desirable criteria Experience of working in more than one speciality within an acute care environment. The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants. We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit. We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure. By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there. If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer. Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website. You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download JD&PS (PDF, 432.4KB) The Christie Vision (PDF, 45.9KB) Strategy Brochure (PDF, 1.0MB) Hospital Parking (PDF, 116.3KB) Trust Membership - Christie Talent (PDF, 23.0KB) Travel to The Christie (PDF, 3.8MB) "}