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Practice Interview
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Practice Interview
Practice Interview
Team Administrator • Oldham
Pennine Care NHS Foundation Trust
Thank you for your interest in the position of Team Administrator
in Oldham
with Pennine Care NHS Foundation Trust.
Pennine Care NHS Foundation Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
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1. Can you tell us about your previous experience in an administrative role, particularly in a healthcare setting? Can you tell us about your previous experience in an administrative role, particularly in a healthcare setting?
2. What attracted you to this position within the Older Peoples Intensive Home Treatment Team? What attracted you to this position within the Older Peoples Intensive Home Treatment Team?
3. How do you define effective teamwork, and what strategies do you use to foster collaboration among team members? How do you define effective teamwork, and what strategies do you use to foster collaboration among team members?
4. Can you provide an example of a time when you successfully managed multiple tasks or priorities? How did you ensure that everything was completed on time? Can you provide an example of a time when you successfully managed multiple tasks or priorities? How did you ensure that everything was completed on time?
5. Describe your approach to maintaining high standards of work and ensuring compliance with policies and procedures. Describe your approach to maintaining high standards of work and ensuring compliance with policies and procedures.
6. What IT systems and software are you familiar with that may assist you in this role? How do you ensure accuracy when managing data? What IT systems and software are you familiar with that may assist you in this role? How do you ensure accuracy when managing data?
7. How do you handle a situation where a patient or a family member is distressed or upset? Can you share an example? How do you handle a situation where a patient or a family member is distressed or upset? Can you share an example?
8. What methods do you use to ensure clear and effective communication within a team? What methods do you use to ensure clear and effective communication within a team?
9. How do you approach answering phone calls from patients? What key information do you think is important to capture during these calls? How do you approach answering phone calls from patients? What key information do you think is important to capture during these calls?
10. How do you think administrative support contributes to the overall quality of patient care in a service like the one provided by Pennine Care NHS Foundation Trust? How do you think administrative support contributes to the overall quality of patient care in a service like the one provided by Pennine Care NHS Foundation Trust?
11. Can you discuss your understanding of the challenges faced by older adults in mental health services and how you would support them through your role? Can you discuss your understanding of the challenges faced by older adults in mental health services and how you would support them through your role?
12. Why do you think it's important for teams to be diverse and representative of the communities served? Why do you think it's important for teams to be diverse and representative of the communities served?
13. How would you ensure that you are fostering an inclusive environment in your day-to-day responsibilities? How would you ensure that you are fostering an inclusive environment in your day-to-day responsibilities?
14. Describe a situation where you faced conflict within a team. How did you approach the situation, and what was the outcome? Describe a situation where you faced conflict within a team. How did you approach the situation, and what was the outcome?
15. How would you deal with a discrepancy or miscommunication between clinicians and the administrative team? How would you deal with a discrepancy or miscommunication between clinicians and the administrative team?
16. What do you consider to be the most important qualities for a Team Administrator in this role? What do you consider to be the most important qualities for a Team Administrator in this role?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nTeam Administrator with Pennine Care NHS Foundation Trust in Oldham, England, United Kingdom\n\nAn opportunity has arisen to join the Older Peoples Intensive Home Treatment Team in Oldham This role is contributing to the running of the service to make sure the service runs smoothly and patients are seen in a timely manner and get the best patient care possible. joining the Admin team is a close working team which is reliant on team work and good communication skills. it is crucial to work well with others and to help share the workload that come through the service. To provide efficient and effective administration support to the To undertake the administration of all referrals received into the team and provide administrative support to the clinicians within the team. To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures. Answer incoming call to the service from patients We are proud to provide high quality mental health services in Oldham and Middleton Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work. Our ambition is to maximise people’s potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. For further details / informal visits contact: Name: Liz Lawton Job title: Team Manager Email address: liz.lawton@nhs.net Telephone number: 0161 716 2150"}