{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCare Navigator with Oakfield Surgery in Newmarket, Suffolk\n\n KEY DUTIES AND RESPONSIBILITIES Greeting and directing all patients. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make follow-up appointments as requested by clinicians. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Process personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional. Register requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the relevant Clinician. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Advise patients of relevant charges for private services. Enter patient information onto the computer as required. Ensure that all new patients are registered onto the computer system promptly and accurately Patient notes and correspondence: Cover colleagues holiday/sickness periods as requested Premises: o Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients. o When last to leave at the end of the day, ensure that the building is totally secured. Undertake any other additional duties appropriate to the post as requested by the POM, which could include clinical coding. Role: Care Navigator Oakfield Surgery, Newmarket We are a group of 7 GP practices across Suffolk and we are seeking to recruit an enthusiastic and flexible Care Navigator, with strong customer service skills, for our Oakfield Surgery site in Newmarket. The vacancy is for between 20 - 37.5 hours a week; however, this may be negotiable for the right candidate. Flexibility is crucial to accommodate training, holidays and occasional sickness. Oakfield Surgery supports in excess of 7,500 patients from a diverse range of backgrounds. We have an established team with a strong focus on customer service and communication. We would love to hear from candidates with GP surgery experience. We are also keen to hear from those that can show flexibility and a range of transferable skills. The successful candidate should be able to work calmly and professionally as part of a team. You should have the ability to multi-task. A strong command of written and spoken English with an excellent telephone manner is a must. Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential. We offer a competitive salary and the option of joining the NHS pension scheme. The interview panel will consist of a minimum of 2 people. Shortlisting will be on Monday 21st October with interviews shortly afterwards. To provide comprehensive administrative support for the general practice and to act as focal point for patients and staff. To receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone. Facilitate effective communication between patients and members of the healthcare community. Handle patient complaints in accordance with practice protocols. To provide an efficient and accurate support to the secretarial team, clinicians & patients. "}