{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nSupervisor - Outpatients (XN03) with Leeds Teaching Hospitals in Leeds\n\n Principal Duties & Areas of Responsibility: To supervise, train and develop administration staff within the Dental Institute Ensure booking of patients is administered effectively and to the benefit of the patients. Ensure that all new patents are booked within Trust target times. Day to day management of administration staff including monitoring attendance, approving leave, and HR, issues. Respond to telephone enquiries in a polite and helpful manner, taking responsibility for returning any follow up calls. Provide cover and reception clinics as allocated in a friendly and efficient manner Obtain complete information for each patient attendance and record any changes onto the Patient Administration System in a timely and accurate way. Any other clerical duties, IE, filing as may be necessary. You will be required to adhere to all Trust policies. Of particular import within the Trusts Outpatient Management Policy and Outpatient Waiting List Policy We have an exciting opportunity within the Leeds Dental Institute for positive and enthusiastic people to join our existing Outpatient Administration team. You will be joining a friendly, supportive team of administration staff, secretaries, doctors and nurses. We are looking for friendly, flexible, and self-motivated individuals who are able to work in a fast-paced environment. It would be an advantage if applicants possess supervisory skills, excellent communication and administrative skills and are able to work as part of a team, as well as using your own initiative and work to deadlines. The post holder will be required to manage and supervise members of the administrative team in accordance with Trust policies as well as provide any training and support development. The ideal candidate will have experience with dealing with members of the public in a healthcare environment and have resilience, empathy and organisation skills. Having worked in a patient administration area with the Patient Administration System would be an advantage. The successful candidate will be provided with an induction and training schedule and will have opportunities for professional development whilst in the role in a supportive environment. Please note this advert may be closed early if the number of applicants received exceeds 20. Please apply as early as possible to avoid being disappointed. To supervise, train and develop administration staff within the Leeds Dental Institute Ensure booking of patients is administered effectively and to the benefit of the patients. Ensure that all new patients, and follow up appointments are booked within Trust target times. Day to day management of administration staff including monitoring attendance. Excellent customer skills being able to respond to telephone enquiries in a polite and helpful manner. Dealing with escalations and following the procedure if required. "}