{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nRadiology Receptionist , Malvern with Worcestershire Acute Hospitals NHS Trust in Malvern, Worcestershire\n\n Key Duties: Responsible for the registration of patients who attend for examination, using the Radiology Information System (RIS) to check patient data accordance with department protocols, where necessary updating such information (including updating the Trust PAS) Staff will check that the examinations have not been done elsewhere in the Trust. Complying with IR (ME)R regulations as advised by the Office Manager. They are Responsible for alerting clinical staff with regards to any patient alarms as indicated on RIS or advised by the patient or referrer. Liaising with diagnostic rooms in cases of delays or sudden peaks in patient arrivals. Ascertaining the needs of patients and visitors and taking appropriate action, such as advising on waiting times and how to obtain results of examinations. Ensuring that the post is open and distributed promptly and any stationery delivered is signed for only when checks are made that the order is relevant to the department Ensuring that all paper referrals received are entered onto RIS in a timely fashion prior to the appointment letter being sent and preferable on the day received. Checking for electronic requests (ICE) for ward patients and ensuring these are accepted promptly and flagged with the relevant clinical team. Outpatient and GP referrals are added to Waiting List or Request Lists as per departmental processes for each modality. Clearing any orders in the ICE deferred to ensure patients are seen promptly. Dealing with telephone and reception queries from patients, staff and General Practitioners. This may include advice regarding preparation for special examinations and taking details for cancellations and ensuring they are acted upon and RIS is updated accordingly. Reviewing SMS text (Envoy) and dealing with any cancelled or rebooked appropriately. Also reviewing other responses and contacting patients to clarify. Ensuring all text messages are marked completed as they are dealt with. Assisting relatives in locating patients whereabouts by using RIS and Patient Administration System (OASIS) but ensuring that patient confidentiality is maintained. Updating RIS system when notified of patients that have died and flagging any outstanding booked or waiting to be booked appointments. Taking contact telephone numbers for SMS reminders from patients who attend and asking GP walk-in patients if they are happy to participate. Amending OASIS with details of contact numbers Ensuring that the reception is adequately staffed and informing the Office Manager of any problems. Attend and contribute to staff meetings. Being flexible in covering during leave/sickness. Appointments: To make simple/non-complex appointments appropriate to their urgency/priority, ensuring patients are seen in chronological order. To book and co-ordinate patient appointments for investigations and liaise with other departments for combined appointments. To effectively liaise with other department managers and other multidisciplinary colleagues. Dealing with electronic orders for one stop clinics, making sure they are allocated the appropriate appointment date and time in readiness for the patient to attend. Ensure DNA (nonattendances) notifications are sent to referrer promptly after checking pt data and ensuring appointment letter have been sent correctly. Ensuring that any urgent (or Cancer) patient is offered another appointment via telephone contact to establish if the appointment is still required. Change appointments if requested and ensure the CRIS system is updated detailing reason for cancellation. Ensuring that any electronic or paper diaries are also updated. Ensure Appointment rooms are not overbooked except where there is prior agreement. Scanning in any clinical paperwork requested by the clinical team. Also arranging to scan in letters and other patient information against the correct patient and exam event. Referrals: To ensuring all referral forms and appointments are dealt with effectively, recognising trends and proposing action required to effect change On receipt of a referral into the Radiology Department, check the CRIS to see if patient is already registered; if there is any doubt that it is the same patient or any data is missing check details with patient or GP or refer to office manager. General Responsibilities: To ensure all documents for reception/appointments office are completed in a timely and efficiently manner and filed accurately. Staff are required to demonstrate a wide range of problem solving skills involving allocation and prioritising of work load. To promote excellent working relations in order to deliver a high quality service. Ensure that confidential waste is dealt with daily and appropriately. At all times adopt a flexible, positive and energetic approach to work so that the Services of the Department of Radiology are promoted.. To be familiar with and adhere to Trust and departmental policies and operational procedures To keep up to date/trained with on new procedures and systems within the department and the Trust To cover the departments opening hours, lunch and tea breaks. To assist in out of hours work (if required) on a voluntary basis to ensure cover is provided. Offering cover to other sites as and when needed. In the event of equipment breakdown e.g. Office equipment. Notify the relevant technical support of the fault and ensure colleagues are updated. Should persistent breakdown Office Manager to be informed. To ensure a clean, tidy and safe environment in liaison with domestic services, and be responsible for the well-being of any personnel and visitors to the Department To keep patients informed of any expected waiting periods and delays to appointment times on arrival at reception. To participate in the departmental appraisal programme. To undertake other duties as and when required due to changing demands of the service / department as instructed by the Office Manager. Radiology are looking to appoint one part time receptionist to work along side another to support the Malvern Radiology department. The role of receptionist in Radiology is seen as one of the most important roles in the admin team. You are the face of Radiology, with a warm and reasuring smile at all times and a can-do attitude. The new Malvern Hosptial was open in 2011 and the Radiology department supports clinics, GP referrals and Minor Injury for X-ray and is due to support Ultrasound scanning. The two staff will need to work 8.30 to 13.00 and the second to work 12.30 to 17.00 a total of 22.5hrs for each role. Discussion with staff once recruited as to who will work earlier shift and who will work later or if alternate weeks to be considered best option. The successful candidates will be expected to support each other and cover for annual leave and sick leave up to a maximum of 37.5hrs per week. If you feel you are the right person for the role and the hours suit you will be made to feel very welcome in the team. Responsible for the registration of patients attending for Radiology appointments using the Radiology Information System (RIS) & PAS Checking examinations have not been done elsewhere in the Trust ( IR (ME)R regulations) Alerting clinical staff of patient alarms Aranging return hospital transport for patients coming on transport as per guidelines Post and Stationery to be sorted on day Checking electronic requests are added to Waiting List or Request Lists Clearing orders in deferred Dealing with telephone and reception queries Reviewing SMS text and dealing with details Taking contact telephone numbers for SMS reminders . Amending PAS Ensuring that the reception is adequately staffed Attend/contribute to staff meetings. Flexible in covering during leave/sickness. Appointments: To make simple/non-complex appointments and rescheduling Dealing with electronic orders for clinics, MIU and GPs Ensure DNA (nonattendances) notifications are sent to referrer promptly Scanning in any clinical paperwork requested by the clinical team. Referrals: To demonstrate problem solving skills Ensure that confidential waste is dealt with daily Adopt a flexible, positive and energetic approach to work To cover departments core hours and offer support for out of hours work Deal with equipment breakdown Keep work area/reception clean, tidy and safe Keep patients informed of delays "}