Interview for Customer Contact Care Advisor

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Customer Contact Care Advisor • Glasgow
Venesky Brown

Thank you for your interest in the position of Customer Contact Care Advisor in Glasgow with Venesky Brown.

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Role: Customer Contact Care Advisor in Glasgow

Interviewed on Thursday 13 March 2025 at 16:43.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Contact Care Advisor with Venesky Brown in Glasgow, Scotland, United Kingdom\n\nVenesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Customer Contact Centre Advisor for as soon as possible until October 2024 on a rate of £12.62/hour PAYE. These roles will be based onsite. Responsibilities As a Contact Centre Advisor you'll be the frontline support for inquiries related to cleansing, waste management, garden waste permits, bin uplifts, and more. Utilising various systems like Firmstep, Remedy, and Lagan, you'll provide top-notch assistance to callers, ensuring their inquiries are resolved efficiently and effectively. Essential Skills Excellent Communication: Clear and concise communication skills are essential for effectively assisting callers and conveying information. Customer Service Excellence: A passion for delivering outstanding customer service and a commitment to ensuring customer satisfaction. Problem-Solving Abilities: The ability to think quickly on your feet and resolve issues promptly to meet caller needs and have the ability to work under pressure Adaptability: Comfortable working with various systems and tools to handle diverse inquiries and tasks. Team Player: Collaborative spirit and willingness to work with colleagues to achieve team goals. If you would like to hear more about these opportunities please get in touch."}