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Practice Interview
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Practice Interview
Practice Interview
Complaints Officer • Prestwich
Greater Manchester Mental Health NHS Foundation Trust
Thank you for your interest in the position of Complaints Officer
in Prestwich
with Greater Manchester Mental Health NHS Foundation Trust.
Greater Manchester Mental Health NHS Foundation Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you tell us a bit about yourself and what attracted you to this role with the Greater Manchester Mental Health NHS Foundation Trust? Can you tell us a bit about yourself and what attracted you to this role with the Greater Manchester Mental Health NHS Foundation Trust?
2. What do you understand by the term 'PALS' and how do you think it supports service users and their families? What do you understand by the term 'PALS' and how do you think it supports service users and their families?
3. Can you describe your previous experience handling complaints? What processes did you follow to ensure they were managed effectively? Can you describe your previous experience handling complaints? What processes did you follow to ensure they were managed effectively?
4. This role requires excellent administration skills. Can you provide examples of how you have demonstrated these skills in your previous roles? This role requires excellent administration skills. Can you provide examples of how you have demonstrated these skills in your previous roles?
5. Describe a situation where you had to communicate complex information to someone. How did you ensure they understood the message? Describe a situation where you had to communicate complex information to someone. How did you ensure they understood the message?
6. What IT systems or software are you proficient in that would be relevant for managing complaints and administration tasks in this role? What IT systems or software are you proficient in that would be relevant for managing complaints and administration tasks in this role?
7. Imagine you receive a complaint where the complainant is very upset. How would you approach the situation to ensure they feel heard and valued? Imagine you receive a complaint where the complainant is very upset. How would you approach the situation to ensure they feel heard and valued?
8. Can you give an example of how you have worked collaboratively with other teams or departments to resolve an issue? Can you give an example of how you have worked collaboratively with other teams or departments to resolve an issue?
9. How would you prioritise multiple complaints that require attention at the same time? How would you prioritise multiple complaints that require attention at the same time?
10. Describe a time when you encountered a particularly challenging complaint. How did you investigate and resolve it? Describe a time when you encountered a particularly challenging complaint. How did you investigate and resolve it?
11. What steps would you take to ensure that complaints are handled in a timely manner and that all stakeholders are kept informed throughout the process? What steps would you take to ensure that complaints are handled in a timely manner and that all stakeholders are kept informed throughout the process?
12. The Trust emphasises the importance of service user and carer experience. How do you ensure that their perspectives are taken into account in your work? The Trust emphasises the importance of service user and carer experience. How do you ensure that their perspectives are taken into account in your work?
13. How do you think your values align with those of Greater Manchester Mental Health NHS Foundation Trust, particularly in terms of supporting mental health services? How do you think your values align with those of Greater Manchester Mental Health NHS Foundation Trust, particularly in terms of supporting mental health services?
14. What areas of professional development are you most interested in pursuing, especially in relation to complaint management and support services? What areas of professional development are you most interested in pursuing, especially in relation to complaint management and support services?
15. Where do you see yourself in the next few years, and how does this position align with your career aspirations? Where do you see yourself in the next few years, and how does this position align with your career aspirations?
16. Do you have any questions for us regarding the role or the Trust? Do you have any questions for us regarding the role or the Trust?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nComplaints Officer with Greater Manchester Mental Health NHS Foundation Trust in Prestwich, England, United Kingdom\n\nThis is an exciting opportunity for a conscientious team player to join the Trust’s PALS and Complaints Team. The successful candidate will support the day-to-day administration and management of complaints. Our complaints officers acknowledge complaints, support services investigating complaints and communicate with services within the Trust and outside agencies including local authority partners and the Greater Manchester Integrated Care Board. The post holder will need to be flexible, have excellent communication skills, both written and verbal, great critical attention to detail and comprehensive IT skills. This post reflects the Trust's commitment to service user and carer experience. The ideal candidate will possess excellent administration skills and be able to maintain a focused approach to their work. To acknowledge complaints to complainants as and when they are received. Help and support colleagues within our operational services who are considering complaints. Report to the Complaints Manager to ensure the effective provision of complaints administration and management for our Trust. Communicate with staff across the Trust to ensure timely complaint responses. Undertake managerial supervision Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 members of staff, who deliver services from more than 160 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and addiction services across Greater Manchester, the north-west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users. For further details / informal visits contact: Name: Gregory Motler Job title: Head of PALS and Complaints Email address: greg.motler@gmmh.nhs.uk"}