{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCase Management Team Leader with NHS Shropshire, Telford and Wrekin Integrated Care Board in Wellington, Telford\n\n We are looking for experience of managing co-ordination of care provision and networking with other NHS professionals and local authority representatives to inform decision making. You will have learning and development opportunities to develop clinical knowledge of complex care, develop skills in negotiation and complex and sensitive communications and to be integral to making positive changes to patients lives. You will also attend National and local forum to positively contribute towards NHS change and development. Candidates should have skills in staff management, managing caseloads, developing reports for quality monitoring and IT and digital solutions. The postholder is accountable to the Head of All Age Continuing Care and Individual Commissioning and responsible to the Case Management Team Manager. The post holder will line manage locality case managers including workload allocation, monitoring, clinical supervision and the full range of line management duties, including appraisal, personal development and performance management. The postholder will be expected to work across the breadth of specialties according to their competency levels. For example, all of the team will be expected to cover Personal Health Budgets (PHB) or appeals, but only those competent to cover Children and Young People or Learning Disabilities (LD) would be expected to do so. The postholder will be responsible for the formal reviews and compliance with KPIs in relation to review completion for their locality case load, including the quality control and verification/ratification process. The postholder will take an active role and work as lead practitioner for a designated area/cohort of patients in facilitating and/or providing professional support, commissioning and case management of patients eligible for NHS Continuing Care, NHS Funded Nursing Care, CYP Continuing Care, those in receipt of joint or integrated funding and patients subject to various sections of the Mental Health Act This will encompass patients with complex physical, mental health and learning disability needs. The postholder will have case management responsibility for a group of assigned patients and be responsible for ensuring that their health and care needs are met and regularly reviewed in line with local and national requirements and undertake eligibility assessments as indicated. The post holder will work with the management team in supporting the day-to-day operational management and ongoing development of the team and services. The postholder will undertake formal and informal teaching and training as needed. The postholder will possess expert knowledge and understanding of the process and commissioning approval system related policy and procedures relevant to the role. The postholder will provide representation to a variety of multidisciplinary team meetings and panels. The postholder will support teams to ensure that the portfolio of tasks/projects are planned, managed and delivered effectively. The postholder will support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management. The postholder will ensure accurate and open communication and co-ordination with a range of organisations and individuals. The postholder will be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally The postholder will ensure PHBs are promoted and implemented for their case load. The postholder will undertake all required clinical and commissioning activity for patients on their caseload including following the DOLS process, including undertaking mental capacity assessments, Court of Protection requirements and all requirements under the relevant Act. Key Working Relationships The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to: Individual Commissioning management team Individual Commissioning team members Safeguarding teams Local Authority Service users and relatives Solicitors and other legal representatives NHSE/I Care providers from all sectors NHS STW colleagues Educational establishments Finance team Commissioning team Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives. External consultancy, as required (this list is not exhaustive). Full key duties and responsibilities can be found on the job description. To support your application you may like to familiarise yourself with the 2022 National Framework for CHC available at https://www.gov.uk/government/publications/national-framework-for-nhs-continuing-healthcare-and-nhs-funded-nursing-care and if you would like to undertake some online training for this post you can register with E-Learning for Healthcare and complete the E learning for NHS continuing Healthcare available at https://www.e-lfh.org.uk/programmes/continuing-healthcare/. The training is free! This would provide a competent practitioner all the theoretical knowledge required for working in our team. The case management team is responsible for the case management co-ordination for patients with learning disabilities, mental health, physical and complex needs. Patient's needs are met and regularly reviewed in line with national requirements for patients eligible for CHC, working within the Shropshire, Telford and Wrekin ICB. As a Team Leader, Band 7, you will need to have a qualification as a registered nurse . We are looking for a person to lead a team of case managers in facilitating needs assessments, monitoring quality and assurance of care provision and financial agreements. In addition, you would be responsible for oversight of DoLs assessments and engage in complex case discussions to inform case management approaches. You must possess a current NMC registration and have the ability to travel within the locality. You will be expected to have a full understanding of the National Framework for NHS Continuing Healthcare and Funded Nursing Care, Who Pays guidance and relevant sections of the Mental Health Act and commissioning and contracting principles. Ideally, you will be an experienced CHC assessor however, if you are an experienced case manager and do not have CHC experience we would still like to hear from you. Job Summary The postholder will manage the co-ordination and monitoring of complex packages of care and NHS funded placement It will be necessary to work closely with patients and their relatives ensuring that they understand the process, the eligibility criteria to be applied, and to provide empathy to patients. The postholder will have a flexible approach to care and will work across inter-agency boundaries, maintaining good communication and liaison skills with all professionals and members of the public The postholder will undertake care reviews for people whose care is fully or partially funded by the NHS ensuring patient focused support and facilitating the most appropriate and cost-effective pathway for individual The postholder will lead the management of packages of care for people in a variety of care and support settings. "}