Interview for Call Handler

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Practice Interview

Practice Interview

Call Handler • Herefordshire
Wye Valley NHS Trust

Thank you for your interest in the position of Call Handler in Herefordshire with Wye Valley NHS Trust.

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Role: Call Handler in Herefordshire

Interviewed on Friday 22 November 2024 at 10:52.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCall Handler with Wye Valley NHS Trust in Herefordshire\n\n To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy. We have an exciting opportunity that has arisen in our Community Referral Hub (CRH), we are looking for an enthusiastic team player to become a call handler in our hub. The hub supports the delivery of care to people in their own homes who need urgent community services. The successful candidate will take calls from professionals and will be instrumental in capturing the required information to inform our clinical teams. You will need a friendly manner, have excellent IT skills and a positive attitude. The hub is open 7 days a week 08:00-20:00 and a variety of shifts can be offered to suit candidates and provide flexible working. Full training will be given for the right candidates - we believe in recruiting based on our values at Wye Valley NHS Trust. The post holder will receive and process referrals for the Community Referral Hub (CRH) via a call handling system, effectively communications with a wide range of healthcare professionals and outside callers including members of the public. The post holder will support the admin team in additional administrative duties to assist in the routine functioning of the service. "}