{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Concierge - £27,300 per annum (12 Month Fixed Term Contract) with Medefer in London, England, United Kingdom\n\nMedefer is an innovative CQC registered healthcare provider that aims to transform the way that healthcare is delivered by enabling healthcare systems to provide patients with the best healthcare experience - timely, efficient, and effective. We have a temporary 12 month fixed term contract vacancy within our new Communication Hub for a Patient Concierge. You will play a key role in delivering our patient experience strategy, ensuring our customers have a first-class experience and receive the care and support they need. Role: Patient Concierge – Full Time (FTC) Location: Remote Salary: £27,300 per annum Contract Type: 12 month Fixed Term Contract Contracted Hours: Full time: 35 hours per week, Monday to Friday Working Pattern : Shift pattern 8am to 6pm Rota basis: 8.00am to 4.00pm, 9.00am to 5.00pm and 10.00am to 6.00pm As a Patient Concierge, you will: Be the first point of contact for our patients and stakeholders, provide a professional service, managing queries in an efficient and timely manner via calls, emails, and chat. Provide exceptional customer service and work to facilitate the smooth day-to-day running of the Communication Hub. Put the patient first with a seamless journey working with a first contact resolution mindset. The ideal candidate will have: Excellent empathy and listening skills. Prior experience in a customer service role, ideally with a contact centre and a healthcare setting. Ability to remain calm and professional in a fast-paced environment. Strong organisational skills and attention to detail. Excellent verbal and written communications skills with the ability to communicate effectively by phone and in writing. Knowledge and understanding of RTT and DM01 reporting requirements. What we can offer you: 28 days holiday in addition to the normal bank and public holidays. Private Healthcare. Discount schemes. Career development and opportunities for progression and training. To apply and/or register your interest in joining our Team, please visit us via https://medefer.teamtailor.com/ . We reserve the right to close the vacancy early in response to a high volume of applications. Medefer fully complies with the Equality Act 2010. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds.  Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken. This role is subject to a satisfactory DBS (Disclosure and Barring Service) check as part of our recruitment/onboarding process. "}