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Saving... jz4NCSrq Optime Group {"required":[],"optional":[{"id":"quePYE7r","grouping":"General Questions","question":"Tell us about yourself and why you are interested in the Passenger Service Agent role at Gatwick Airport."},{"id":"que1yiZI","grouping":"General Questions","question":"What does excellent customer service mean to you, and can you provide an example of when you delivered it?"},{"id":"quexQLlj","grouping":"Experience and Skills","question":"Can you describe any previous experience you have in customer service or a similar role? What specific skills did you develop?"},{"id":"queit9SP","grouping":"Experience and Skills","question":"Have you ever worked in a fast-paced environment like an airport? If so, how did you handle the pressures associated with that environment?"},{"id":"que3QuQD","grouping":"Problem Solving","question":"Describe a situation where you had to assist a passenger who was upset. How did you handle it, and what was the outcome?"},{"id":"queZZCBM","grouping":"Problem Solving","question":"What steps would you take if you noticed a piece of essential equipment was not functioning properly?"},{"id":"queXeUGv","grouping":"Interpersonal Skills","question":"How do you ensure effective communication with passengers, especially those who may be anxious or unsure of the airport process?"},{"id":"queC1Kh2","grouping":"Interpersonal Skills","question":"Given that you may be working with a diverse group of people, how do you promote inclusiveness and understanding amongst colleagues and passengers?"},{"id":"quezZ0oa","grouping":"Multitasking and Initiative","question":"This role involves multitasking and managing multiple responsibilities. Can you provide an example of a time you successfully juggled several tasks at once?"},{"id":"que7sDHx","grouping":"Multitasking and Initiative","question":"Can you share an experience where you took the initiative to solve a problem or improve a process at work? What was the outcome?"},{"id":"quePphQH","grouping":"Teamwork and Collaboration","question":"How do you think teamwork plays a role in providing excellent customer service at an airport? Can you provide an example of working effectively as part of a team?"},{"id":"queWZ578","grouping":"Teamwork and Collaboration","question":"What would you do if you encountered a team member who was not maintaining professionalism while dealing with passengers?"},{"id":"queTc4EX","grouping":"Adaptability and Flexibility","question":"The shift pattern for this role includes late afternoons to evenings. How do you feel about working during these hours, and how do you manage work-life balance?"},{"id":"quef105C","grouping":"Adaptability and Flexibility","question":"Airports can be unpredictable. Can you describe a time when you had to adapt quickly to a sudden change in your work environment?"},{"id":"queyQH76","grouping":"Compliance and Safety","question":"How important do you think safety protocols are in an airport environment? Can you discuss a time when you had to adhere to safety protocols at work?"},{"id":"quenzZdk","grouping":"Compliance and Safety","question":"If you notice a passenger who appears to need additional assistance but hasn’t requested it, how would you approach the situation?"},{"id":"quebo96v","grouping":"Wrap-Up Questions","question":"What languages do you speak, and how would that help you in this role?"}]} ![]()
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Practice Interview
Practice Interview
Passenger Service Agent (PRM) - Gatwick Airport • Crawley
Optime Group
Thank you for your interest in the position of Passenger Service Agent (PRM) - Gatwick Airport
in Crawley
with Optime Group.
Optime Group
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
Continue below
You've already answered some of these questions.
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You can continue the interview below.
Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Tell us about yourself and why you are interested in the Passenger Service Agent role at Gatwick Airport. Tell us about yourself and why you are interested in the Passenger Service Agent role at Gatwick Airport.
2. What does excellent customer service mean to you, and can you provide an example of when you delivered it? What does excellent customer service mean to you, and can you provide an example of when you delivered it?
3. Can you describe any previous experience you have in customer service or a similar role? What specific skills did you develop? Can you describe any previous experience you have in customer service or a similar role? What specific skills did you develop?
4. Have you ever worked in a fast-paced environment like an airport? If so, how did you handle the pressures associated with that environment? Have you ever worked in a fast-paced environment like an airport? If so, how did you handle the pressures associated with that environment?
5. Describe a situation where you had to assist a passenger who was upset. How did you handle it, and what was the outcome? Describe a situation where you had to assist a passenger who was upset. How did you handle it, and what was the outcome?
6. What steps would you take if you noticed a piece of essential equipment was not functioning properly? What steps would you take if you noticed a piece of essential equipment was not functioning properly?
7. How do you ensure effective communication with passengers, especially those who may be anxious or unsure of the airport process? How do you ensure effective communication with passengers, especially those who may be anxious or unsure of the airport process?
8. Given that you may be working with a diverse group of people, how do you promote inclusiveness and understanding amongst colleagues and passengers? Given that you may be working with a diverse group of people, how do you promote inclusiveness and understanding amongst colleagues and passengers?
9. This role involves multitasking and managing multiple responsibilities. Can you provide an example of a time you successfully juggled several tasks at once? This role involves multitasking and managing multiple responsibilities. Can you provide an example of a time you successfully juggled several tasks at once?
10. Can you share an experience where you took the initiative to solve a problem or improve a process at work? What was the outcome? Can you share an experience where you took the initiative to solve a problem or improve a process at work? What was the outcome?
11. How do you think teamwork plays a role in providing excellent customer service at an airport? Can you provide an example of working effectively as part of a team? How do you think teamwork plays a role in providing excellent customer service at an airport? Can you provide an example of working effectively as part of a team?
12. What would you do if you encountered a team member who was not maintaining professionalism while dealing with passengers? What would you do if you encountered a team member who was not maintaining professionalism while dealing with passengers?
13. The shift pattern for this role includes late afternoons to evenings. How do you feel about working during these hours, and how do you manage work-life balance? The shift pattern for this role includes late afternoons to evenings. How do you feel about working during these hours, and how do you manage work-life balance?
14. Airports can be unpredictable. Can you describe a time when you had to adapt quickly to a sudden change in your work environment? Airports can be unpredictable. Can you describe a time when you had to adapt quickly to a sudden change in your work environment?
15. How important do you think safety protocols are in an airport environment? Can you discuss a time when you had to adhere to safety protocols at work? How important do you think safety protocols are in an airport environment? Can you discuss a time when you had to adhere to safety protocols at work?
16. If you notice a passenger who appears to need additional assistance but hasn’t requested it, how would you approach the situation? If you notice a passenger who appears to need additional assistance but hasn’t requested it, how would you approach the situation?
17. What languages do you speak, and how would that help you in this role? What languages do you speak, and how would that help you in this role?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPassenger Service Agent (PRM) - Gatwick Airport with Optime Group in Crawley, England, United Kingdom\n\nAviation Recruitment experts Optime Group have an exciting opportunity to join our client at Gatwick Airport as a Customer Care Agent. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with our Airport Operations Team to support travellers and ensure they have a seamless airport experience. Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you: Start Date: Wednesday 18th September What's on offer: Rate of Pay: £13.69 per hour Hours: 40 hours per week Shift pattern: Thursday, Friday, Saturday, Sunday & Monday each week. Tuesday and Wednesday off each week Shifts: Shift will fall between 15:00pm to 23:00pm Average of 8 hour shifts each day You will be based in the North Terminal Weekly pay (every Friday) Temp to Perm (performance based) Key duties: Being professional, polite and courteous at all times Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation Providing assistance with the passenger luggage Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure Ensuring that wheelchairs and buggies are always clean and tidy Ensure that Centralised Control is updated on progress by use of IT handsets Ensure that all necessary paperwork is completed legibly and submitted promptly Any additional reasonable duties, as assigned by operational management To be successful in the role, you will need: Great work ethic Excellent communication skills Strong Customer Service Self-motivated and willing to work using own initiative Full UK Driving licence (desirable) To multitask and remain calm under pressure Previous airport experience is an advantage but not essential Requirements: Must hold a valid manual driving license. Desirable to speak any of the following languages, Urdu, Hindi and Gujarati Passport or Birth Certificate UK Settled Status (If applicable) Proof of National Insurance Proof of (current) Address 5 Year Address History 5 Year Work Reference History Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history. For an opportunity to join one of the largest operations in Gatwick Airport, please submit your CV to apply today! Optime Group is acting as an Employment Business in relation to this vacancy."}