{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nWard Clerk with Frimley Health NHS Foundation Trust in Frimley, England, United Kingdom\n\n Job Overview We are seeking to recruit a flexible, enthusiastic and organised person to provide Ward Clerking support to join our respiratory teams as we move into our new home opening in January 2025. You will join a team where you you will also work very closely with the clinical team . As an integral member of the team, you will be required to provide administrative support to the nursing staff and provide a wide range of duties ensuring an efficient service to the ward at all times. The applicant will be expected to be able to work well as part of a team and can multi-task, manage own time, and prioritise workload effectively. The role of a ward clerk requires good communication and interpersonal skills with the ability to work on own initiative. You are advised to read the job description and person specification before applying for this role. Main duties of the job To provide clerical support to the nursing staff which in turn assists them in the provision of the highest quality care for patients. To work as part of the ward clerk team in providing a high standard of reception duties. The reception duties include addressing patients’ admission requirements with a high standard of administrative acumen and caring attitude. To maintain an exemplary standard of patient confidentiality and ensure that all documentation and computer data entries are as accurate as possible at the point and time of entry, and in line with Information Governance Guidance. To act as the first point of contact for patients, staff, and visitors to the ward areas. Working for our organisation Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire. As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area. We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. Detailed Job Description And Main Responsibilities Please see attached Job Description for further role information and the full list of responsibilities. Provide a reception service on the unit - handling initial enquiries, gathering basic information and taking initial action, within defined protocols, to assist in resolving any queries. Keep staff informed of admissions and discharges, and ensure queries from other members of staff and members of the public are dealt with appropriately, either in person or on the telephone. Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team. Greet all visitors to the ward in a helpful and polite manner. Maintain accurate admission, transfer and discharge information on EPIC system. Assist to improve patient experience questionnaire compliance. Enter patient details as required into the EPIC system. Ordering supplies, ensuring there is adequate resources and reporting faulty equipment as per trust policy. Person specification Qualifications Essential criteria Educated to GCSE or equivalent Desirable criteria IT/Typing skills Skills & Knowledge Essential criteria Excellent communication skills (both verbal and written) Able to organise own workload with minimal supervision Good IT skills Able to work as part of a team Experience Essential criteria Experience of working as a receptionist Experience of working in a busy environment and dealing with the public Desirable criteria Familiarity with EPIC or another hospital-based data system Experience of working in the NHS either in hospital, private practice or for a GP Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment . Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future . Apply online now"}