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The role of a ward clerk requires good communication and interpersonal skills with the ability to work on own initiative.
Job OverviewWe are seeking to recruit a flexible, enthusiastic and organised person to provide Ward Clerking support to join our respiratory teams as we move into our new home opening in January 2025. You will join a team where you you will also work very closely with the clinical team .
As an integral member of the team, you will be required to provide administrative support to the nursing staff and provide a wide range of duties ensuring an efficient service to the ward at all times. The applicant will be expected to be able to work well as part of a team and can multi-task, manage own time, and prioritise workload effectively.
The role of a ward clerk requires good communication and interpersonal skills with the ability to work on own initiative. You are advised to read the job description and person specification before applying for this role.
Main duties of the job
To provide clerical support to the nursing staff which in turn assists them in the provision of the highest quality care for patients.
To work as part of the ward clerk team in providing a high standard of reception duties.
The reception duties include addressing patients’ admission requirements with a high standard of administrative acumen and caring attitude.
To maintain an exemplary standard of patient confidentiality and ensure that all documentation and computer data entries are as accurate as possible at the point and time of entry, and in line with Information Governance Guidance.
To act as the first point of contact for patients, staff, and visitors to the ward areas.
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Detailed Job Description And Main Responsibilities
Please see attached Job Description for further role information and the full list of responsibilities.
- Provide a reception service on the unit - handling initial enquiries, gathering basic information and taking initial action, within defined protocols, to assist in resolving any queries.
- Keep staff informed of admissions and discharges, and ensure queries from other members of staff and members of the public are dealt with appropriately, either in person or on the telephone.
- Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team.
- Greet all visitors to the ward in a helpful and polite manner.
- Maintain accurate admission, transfer and discharge information on EPIC system.
- Assist to improve patient experience questionnaire compliance.
- Enter patient details as required into the EPIC system.
- Ordering supplies, ensuring there is adequate resources and reporting faulty equipment as per trust policy.
Qualifications
Essential criteria
- Educated to GCSE or equivalent
- IT/Typing skills
Essential criteria
- Excellent communication skills (both verbal and written)
- Able to organise own workload with minimal supervision
- Good IT skills
- Able to work as part of a team
Experience
Essential criteria
- Experience of working as a receptionist
- Experience of working in a busy environment and dealing with the public
- Familiarity with EPIC or another hospital-based data system
- Experience of working in the NHS either in hospital, private practice or for a GP
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
Job Overview
We are seeking to recruit a flexible, enthusiastic and organised person to provide Ward Clerking support to join our respiratory teams as we move into our new home opening in January 2025. You will join a team where you you will also work very closely with the clinical team .
As an integral member of the team, you will be required to provide administrative support to the nursing staff and provide a wide range of duties ensuring an efficient service to the ward at all times. The applicant will be expected to be able to work well as part of a team and can multi-task, manage own time, and prioritise workload effectively.
The role of a ward clerk requires good communication and interpersonal skills with the ability to work on own initiative. You are advised to read the job description and person specification before applying for this role.
Main duties of the job
To provide clerical support to the nursing staff which in turn assists them in the provision of the highest quality care for patients.
To work as part of the ward clerk team in providing a high standard of reception duties.
The reception duties include addressing patients’ admission requirements with a high standard of administrative acumen and caring attitude.
To maintain an exemplary standard of patient confidentiality and ensure that all documentation and computer data entries are as accurate as possible at the point and time of entry, and in line with Information Governance Guidance.
To act as the first point of contact for patients, staff, and visitors to the ward areas.
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Detailed Job Description And Main Responsibilities
Please see attached Job Description for further role information and the full list of responsibilities.
Qualifications
Essential criteria
Essential criteria
Experience
Essential criteria
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
We are seeking to recruit a flexible, enthusiastic and organised person to provide Ward Clerking support to join our respiratory teams as we move into our new home opening in January 2025. You will join a team where you you will also work very closely with the clinical team .
As an integral member of the team, you will be required to provide administrative support to the nursing staff and provide a wide range of duties ensuring an efficient service to the ward at all times. The applicant will be expected to be able to work well as part of a team and can multi-task, manage own time, and prioritise workload effectively.
The role of a ward clerk requires good communication and interpersonal skills with the ability to work on own initiative. You are advised to read the job description and person specification before applying for this role.
Main duties of the job
To provide clerical support to the nursing staff which in turn assists them in the provision of the highest quality care for patients.
To work as part of the ward clerk team in providing a high standard of reception duties.
The reception duties include addressing patients’ admission requirements with a high standard of administrative acumen and caring attitude.
To maintain an exemplary standard of patient confidentiality and ensure that all documentation and computer data entries are as accurate as possible at the point and time of entry, and in line with Information Governance Guidance.
To act as the first point of contact for patients, staff, and visitors to the ward areas.
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Detailed Job Description And Main Responsibilities
Please see attached Job Description for further role information and the full list of responsibilities.
- Provide a reception service on the unit - handling initial enquiries, gathering basic information and taking initial action, within defined protocols, to assist in resolving any queries.
- Keep staff informed of admissions and discharges, and ensure queries from other members of staff and members of the public are dealt with appropriately, either in person or on the telephone.
- Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team.
- Greet all visitors to the ward in a helpful and polite manner.
- Maintain accurate admission, transfer and discharge information on EPIC system.
- Assist to improve patient experience questionnaire compliance.
- Enter patient details as required into the EPIC system.
- Ordering supplies, ensuring there is adequate resources and reporting faulty equipment as per trust policy.
Qualifications
Essential criteria
- Educated to GCSE or equivalent
- IT/Typing skills
Essential criteria
- Excellent communication skills (both verbal and written)
- Able to organise own workload with minimal supervision
- Good IT skills
- Able to work as part of a team
Experience
Essential criteria
- Experience of working as a receptionist
- Experience of working in a busy environment and dealing with the public
- Familiarity with EPIC or another hospital-based data system
- Experience of working in the NHS either in hospital, private practice or for a GP
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
More information related to this job opportunity, from jobsincare:
Here are 17 questions you could be asked if you apply for this job:
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1. Can you tell us about your previous experience as a receptionist or in a similar role? What specific skills did you develop?
2. What attracted you to apply for the Ward Clerk position at Frimley Health NHS Foundation Trust?
3. The role involves managing your own workload and prioritising tasks. Can you provide an example of a time when you successfully managed multiple responsibilities?
4. Describe your familiarity with IT systems. Have you used hospital-based data systems like EPIC before? If so, can you elaborate on your experience?
5. Can you discuss your experience in maintaining patient confidentiality and ensuring accurate documentation? Why is this important in a healthcare setting?
6. This role requires excellent communication skills. Can you think of a time when you had to convey complex information to a patient or relative? How did you ensure they understood?
7. As the first point of contact for patients and visitors, how do you ensure that you provide a welcoming and supportive environment? Can you give an example?
8. Can you describe a situation where you had to work closely with a team in a busy environment? How did you ensure effective collaboration?
9. How would you handle a disagreement or conflict with a team member while working in the ward?
10. The NHS environment can be fast-paced and unpredictable. How do you adapt to changes in your work environment?
11. Can you provide an example of a problem you encountered in your previous job and how you resolved it?
12. Frimley Health NHS Foundation Trust emphasizes its core values: Committed to Excellence, Working Together, and Facing the Future. How do these values resonate with your own work ethic?
13. What do you believe is the most important aspect of providing support to nursing staff in a healthcare setting?
14. How would you approach a situation where you needed to manage a high volume of calls and visitors simultaneously?
15. If you were responsible for ordering supplies and noticed that stock was running low, what steps would you take to address the situation?
16. Do you have any questions about the role or about Frimley Health NHS Foundation Trust that you would like us to address?
17. What would you consider your greatest strength that would contribute to your success in this role?
1. Can you tell us about your previous experience as a receptionist or in a similar role? What specific skills did you develop?
2. What attracted you to apply for the Ward Clerk position at Frimley Health NHS Foundation Trust?
3. The role involves managing your own workload and prioritising tasks. Can you provide an example of a time when you successfully managed multiple responsibilities?
4. Describe your familiarity with IT systems. Have you used hospital-based data systems like EPIC before? If so, can you elaborate on your experience?
5. Can you discuss your experience in maintaining patient confidentiality and ensuring accurate documentation? Why is this important in a healthcare setting?
6. This role requires excellent communication skills. Can you think of a time when you had to convey complex information to a patient or relative? How did you ensure they understood?
7. As the first point of contact for patients and visitors, how do you ensure that you provide a welcoming and supportive environment? Can you give an example?
8. Can you describe a situation where you had to work closely with a team in a busy environment? How did you ensure effective collaboration?
9. How would you handle a disagreement or conflict with a team member while working in the ward?
10. The NHS environment can be fast-paced and unpredictable. How do you adapt to changes in your work environment?
11. Can you provide an example of a problem you encountered in your previous job and how you resolved it?
12. Frimley Health NHS Foundation Trust emphasizes its core values: Committed to Excellence, Working Together, and Facing the Future. How do these values resonate with your own work ethic?
13. What do you believe is the most important aspect of providing support to nursing staff in a healthcare setting?
14. How would you approach a situation where you needed to manage a high volume of calls and visitors simultaneously?
15. If you were responsible for ordering supplies and noticed that stock was running low, what steps would you take to address the situation?
16. Do you have any questions about the role or about Frimley Health NHS Foundation Trust that you would like us to address?
17. What would you consider your greatest strength that would contribute to your success in this role?
Useful skills for a Ward Clerk:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
More from Frimley Health NHS Foundation Trust
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