{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealth Care Assistant with Affinity Care in Shipley, Yorkshire, United Kingdom\n\n Job summary We have an opportunity for a part time Health Care Assistant to work in our South Locality, based at Cowgill and Sunnybank Surgeries. Main duties of the job It is likely that this role will be working in Cowgill from Monday to Wednesday and in Sunnybank on Thursdays, although this is subject to change and flexibility is required. The hours will be from 8am until (no later than) 2.30pm at Cowgill. And from 8am until (no later than) 3.30pm at Sunnybank. About us We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation. We are a friendly enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic. Benefits include: 5 weeks annual leave (pro rata for part time hours) Birthday Holiday Well-being day NHS pension Job description Job responsibilities Treatment Room Undertake, record and follow guidelines for the tasks for which you havereceived appropriate training Urinalysis and preparation of specimens for investigation by thepathology laboratory Measuring and recording following physiological measurements in routinepresentations: Blood pressure Pulse rate and rhythm Temperature Height and weight body mass index Venepuncture ECG Basic dressings Ear irrigation Ordering/maintaining stock levels and control in treatment area. Conduct chronic disease health reviews Conduct LD / SMI health reviews Conduct NHS health checks Prepare and maintain environments during and after patient care interventions Provide chaperone services for patients and clinicians Assist in raising awareness of health and well-being, and how it can bepromoted Give accurate and appropriate information to patients and groups withinown competence Responsibility for Information Processes Record information and activities undertaken withpatients and carers in an accurate and timely fashion using manual or computersystems as appropriate Maintain confidentiality or information relating topatients, relatives, staff and the practice Take the necessary precautions when transmittinginformation Understand and follow the requirements ofconfidentiality (including the Data Protection Act) and the Freedom ofInformation Act and to refer on any queries as appropriate. Follow Practice policy regarding the use of email andcomputer tasks as the main internal method of non-verbal communication and theuse of the intranet and the internet as the main source of internal andexternal information, including the retrieval of relevant information forpatients on their condition. Organisation/Quality The post-holder will: Alert other team members to issues of quality and riskin the care of patients Ensure own actions are consistent with clinicalgovernance systems Know how clinical governance affects the HCA role andbring to the attention of more senior staff any specific risk situation Practice in accordance with agreed standards of care Enable patients to access appropriate professionals inthe team Assess effectiveness of care delivery through self andpeer review, benchmarking and formal evaluation. Utilise the audit cycle as a means of evaluating thequality of work, implementing improvements where required. Ensure that you are familiar with thePractices Policies available in the practice staff handbook Ensure that you undertake all mandatory training as per the practicesTraining Policy. Attend the practices Protected Learning Time Sessions. Maintain your CPD and ensure you revalidate all the necessary skills andqualifications in a timely manner. Cold chain management (logging fridge temperatures and downloadingdataloggers, informing appropriate person if any concerns. Checking emergency equipment and ensuring equipment is in date Supporting the Quality Outcomes Framework (QOF) to achieve and supportpatients with specific disease areas. (this can incorporate quite a lot but weneed to see where it develops) Safeguarding Affinity Care is committed to safeguarding and promoting the welfare ofchildren, young people and vulnerable adults and expects all staff and volunteers to share thiscommitment. Staff should ensure that they are aware of the organisations policy and procedures forsafeguarding and discharge their responsibilities for safeguarding effectively. It is individual staffmembers responsibility to maintain competences with regards to levels of safeguarding training commensuratewith individual roles. Staff should report any safeguarding concerns to the appropriate agencies inline with the safeguarding policy. Equality and diversity Act in ways that recognise the importance of peoples rights,interpreting them in a way that is consistent with procedures. Respect the privacy, dignity and beliefs of patients, carers, visitorsand co-workers. They must be treated equally, irrespective of gender, ethnicorigin, age, disability, sexual orientation, religion, etc. Follow the Practice Chaperoning policy. Be aware of statutory procedures, local guidance and referral criteriaregarding protection of children and vulnerable adults, including Practicepolicies. Follow the guidance and policies and take action in an appropriatemanner. Health, safety and security Wear the appropriate Personal Protection Equipment and clothing at alltimes in accordance with the Infection Control Standard Operating Procedure. Apply appropriate infection-control measures and maintain work areas ineach clinical room, in accordance with the Infection Control Standard OperatingProcedure, so that they are clean, safe and free from hazards reporting of anypotential risks identified including: Hand washing Universal hygiene procedures Collection and handling of laboratory specimens Segregation and disposal of waste materials Decontamination of instruments and clinical equipment Reporting and treatment of sharps injuries Dealing with blood and body fluid spillages Assist patients and colleagues in adopting sound infection controlmeasures Use the personal security systems within the workplace according toPractice guidelines. Assess risk within the areas of responsibility, ensuring adequatemeasures are in place to protect staff and patients. Follow Health and Safety Policies and guidelines, including fireprocedures and those pertaining to clinical areas of risk. Use safe workingprocedures and report incidents using the incident reporting system. Monitor work areas and practices to ensure they are safe and free fromhazards and conform to health, safety and security legislation, policies,procedures and guidelines. Patient Confidentiality and ensuring dignity and respect of patients The jobholder should respect patientconfidentiality at all times and not divulge patient information unlesssanctioned by the requirements of the role.This includes written and verbally communicated information. The jobholder should at all times treat patients with dignity and respect and activelyseek to assure an environment that facilitates this. Communication & working relationships To be responsible for ones ownbehaviour to effectively create a working environment that has a good teamspirit, is professional in orientation and has mutual respect amongstcolleagues. Establishing and maintainingeffective communication and constructive input to areas of service developmentand systems re-design. Training and Development You will be required to complete themandatory training and ensure you embrace the Training & DevelopmentPolicy. You are also required to attendthe monthly Protected Learning Time meetings Youmust have competency evidence for venapuncture and BP. Training will beprovided for dressings, basic wound checks, suture / staple removal. Special Working Conditions You may be asked to work atother premises owned or associated to the practice. This will be subject to reasonable requestin terms of travel compared to the routine site of work. You may alsobe asked from time to time to be flexible in your working hours as per theneeds of the practice. You will be required towear a uniform and/or scrubs. Teamwork Participate in team activities that createopportunities to improve patient care. Ensure clear understanding and utilisation of servicesand referral mechanisms and policies to meet patient need. Other You will be required to work at other premises owned or associated toAffinity Care. This will be subject to reasonable request in terms of travelcompared your routine site of work. You may also be asked from time to time tobe flexible in your working hours as per the needs of the practice. You will be required to: Give good and regular attendance. Maintain a tidy and organised work area. Any other duty as requested, including covering for absent colleagues. Job description Job responsibilities Treatment Room Undertake, record and follow guidelines for the tasks for which you havereceived appropriate training Urinalysis and preparation of specimens for investigation by thepathology laboratory Measuring and recording following physiological measurements in routinepresentations: Blood pressure Pulse rate and rhythm Temperature Height and weight body mass index Venepuncture ECG Basic dressings Ear irrigation Ordering/maintaining stock levels and control in treatment area. Conduct chronic disease health reviews Conduct LD / SMI health reviews Conduct NHS health checks Prepare and maintain environments during and after patient care interventions Provide chaperone services for patients and clinicians Assist in raising awareness of health and well-being, and how it can bepromoted Give accurate and appropriate information to patients and groups withinown competence Responsibility for Information Processes Record information and activities undertaken withpatients and carers in an accurate and timely fashion using manual or computersystems as appropriate Maintain confidentiality or information relating topatients, relatives, staff and the practice Take the necessary precautions when transmittinginformation Understand and follow the requirements ofconfidentiality (including the Data Protection Act) and the Freedom ofInformation Act and to refer on any queries as appropriate. Follow Practice policy regarding the use of email andcomputer tasks as the main internal method of non-verbal communication and theuse of the intranet and the internet as the main source of internal andexternal information, including the retrieval of relevant information forpatients on their condition. Organisation/Quality The post-holder will: Alert other team members to issues of quality and riskin the care of patients Ensure own actions are consistent with clinicalgovernance systems Know how clinical governance affects the HCA role andbring to the attention of more senior staff any specific risk situation Practice in accordance with agreed standards of care Enable patients to access appropriate professionals inthe team Assess effectiveness of care delivery through self andpeer review, benchmarking and formal evaluation. Utilise the audit cycle as a means of evaluating thequality of work, implementing improvements where required. Ensure that you are familiar with thePractices Policies available in the practice staff handbook Ensure that you undertake all mandatory training as per the practicesTraining Policy. Attend the practices Protected Learning Time Sessions. Maintain your CPD and ensure you revalidate all the necessary skills andqualifications in a timely manner. Cold chain management (logging fridge temperatures and downloadingdataloggers, informing appropriate person if any concerns. Checking emergency equipment and ensuring equipment is in date Supporting the Quality Outcomes Framework (QOF) to achieve and supportpatients with specific disease areas. (this can incorporate quite a lot but weneed to see where it develops) Safeguarding Affinity Care is committed to safeguarding and promoting the welfare ofchildren, young people and vulnerable adults and expects all staff and volunteers to share thiscommitment. Staff should ensure that they are aware of the organisations policy and procedures forsafeguarding and discharge their responsibilities for safeguarding effectively. It is individual staffmembers responsibility to maintain competences with regards to levels of safeguarding training commensuratewith individual roles. Staff should report any safeguarding concerns to the appropriate agencies inline with the safeguarding policy. Equality and diversity Act in ways that recognise the importance of peoples rights,interpreting them in a way that is consistent with procedures. Respect the privacy, dignity and beliefs of patients, carers, visitorsand co-workers. They must be treated equally, irrespective of gender, ethnicorigin, age, disability, sexual orientation, religion, etc. Follow the Practice Chaperoning policy. Be aware of statutory procedures, local guidance and referral criteriaregarding protection of children and vulnerable adults, including Practicepolicies. Follow the guidance and policies and take action in an appropriatemanner. Health, safety and security Wear the appropriate Personal Protection Equipment and clothing at alltimes in accordance with the Infection Control Standard Operating Procedure. Apply appropriate infection-control measures and maintain work areas ineach clinical room, in accordance with the Infection Control Standard OperatingProcedure, so that they are clean, safe and free from hazards reporting of anypotential risks identified including: Hand washing Universal hygiene procedures Collection and handling of laboratory specimens Segregation and disposal of waste materials Decontamination of instruments and clinical equipment Reporting and treatment of sharps injuries Dealing with blood and body fluid spillages Assist patients and colleagues in adopting sound infection controlmeasures Use the personal security systems within the workplace according toPractice guidelines. Assess risk within the areas of responsibility, ensuring adequatemeasures are in place to protect staff and patients. Follow Health and Safety Policies and guidelines, including fireprocedures and those pertaining to clinical areas of risk. Use safe workingprocedures and report incidents using the incident reporting system. Monitor work areas and practices to ensure they are safe and free fromhazards and conform to health, safety and security legislation, policies,procedures and guidelines. Patient Confidentiality and ensuring dignity and respect of patients The jobholder should respect patientconfidentiality at all times and not divulge patient information unlesssanctioned by the requirements of the role.This includes written and verbally communicated information. The jobholder should at all times treat patients with dignity and respect and activelyseek to assure an environment that facilitates this. Communication & working relationships To be responsible for ones ownbehaviour to effectively create a working environment that has a good teamspirit, is professional in orientation and has mutual respect amongstcolleagues. Establishing and maintainingeffective communication and constructive input to areas of service developmentand systems re-design. Training and Development You will be required to complete themandatory training and ensure you embrace the Training & DevelopmentPolicy. You are also required to attendthe monthly Protected Learning Time meetings Youmust have competency evidence for venapuncture and BP. Training will beprovided for dressings, basic wound checks, suture / staple removal. Special Working Conditions You may be asked to work atother premises owned or associated to the practice. This will be subject to reasonable requestin terms of travel compared to the routine site of work. You may alsobe asked from time to time to be flexible in your working hours as per theneeds of the practice. You will be required towear a uniform and/or scrubs. Teamwork Participate in team activities that createopportunities to improve patient care. Ensure clear understanding and utilisation of servicesand referral mechanisms and policies to meet patient need. Other You will be required to work at other premises owned or associated toAffinity Care. This will be subject to reasonable request in terms of travelcompared your routine site of work. You may also be asked from time to time tobe flexible in your working hours as per the needs of the practice. You will be required to: Give good and regular attendance. Maintain a tidy and organised work area. Any other duty as requested, including covering for absent colleagues. Person Specification Qualifications Essential Willingness to undertake appropriate training required for the role Willingness to undertake further education/training Desirable NVQ Level 2/3 or QCF Diploma Level 2 or 3 health care GCSE Grade A-C English and mathematics Experience Essential Performing Phlebotomy in Primary Care Experience in NHS or GP surgery Experience of dealing with the public/patients Competency in venapuncture and BP Desirable Dressings / wound care / suture and staple removal Knowledge and skills Essential Demonstrates a basic understanding of the needs of the patient and the role of the HCA An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to communicate effectively Ability to deal tactfully and empathetically with distressed or anxious patients Ability to work within a team and on own Ability to work to scheduled timelines Be able to prioritise own workload Desirable Ability to handle simple medical equipment e.g. ECG machine, spirometry Competent in basic health care assistant duties Computer & IT skills Able and willing to teach others Person Specification Qualifications Essential Willingness to undertake appropriate training required for the role Willingness to undertake further education/training Desirable NVQ Level 2/3 or QCF Diploma Level 2 or 3 health care GCSE Grade A-C English and mathematics Experience Essential Performing Phlebotomy in Primary Care Experience in NHS or GP surgery Experience of dealing with the public/patients Competency in venapuncture and BP Desirable Dressings / wound care / suture and staple removal Knowledge and skills Essential Demonstrates a basic understanding of the needs of the patient and the role of the HCA An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to communicate effectively Ability to deal tactfully and empathetically with distressed or anxious patients Ability to work within a team and on own Ability to work to scheduled timelines Be able to prioritise own workload Desirable Ability to handle simple medical equipment e.g. ECG machine, spirometry Competent in basic health care assistant duties Computer & IT skills Able and willing to teach others Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Affinity Care Address Shipley Health Centre Alexandra Road Shipley West Yorkshire BD18 3EG Employer's website "}