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Practice Interview
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Saving... j3o9mjVG Cardiff and Vale University Health Board {"required":[],"optional":[{"id":"queYWLfA","grouping":"General Questions","question":"Can you tell us a bit about yourself and why you are interested in this position?"},{"id":"quehRIW1","grouping":"General Questions","question":"What do you know about Cardiff and Vale University Health Board and its mission?"},{"id":"quet37Fh","grouping":"Interpersonal and Communication Skills","question":"This role requires excellent interpersonal skills. Can you provide an example of a time when you had to communicate with someone in a difficult or sensitive situation?"},{"id":"queRTyLk","grouping":"Interpersonal and Communication Skills","question":"How do you approach building rapport with patients and colleagues across various departments?"},{"id":"que11fg4","grouping":"Organisation and Multitasking","question":"The department is fast-paced and busy. How do you prioritize your tasks when you have multiple responsibilities to manage?"},{"id":"queVIa3c","grouping":"Organisation and Multitasking","question":"Can you describe a time when you had to manage conflicting demands on your time? How did you handle it?"},{"id":"quefBCSf","grouping":"Technical Skills","question":"What experience do you have with Patient Management Systems (PMS) or electronic health records? How comfortable are you with using technology to manage patient data?"},{"id":"queiPPON","grouping":"Technical Skills","question":"Have you had any experience in arranging clinic appointments and managing cancellations? If so, could you elaborate on your approach?"},{"id":"queyy9ot","grouping":"Teamwork and Collaboration","question":"Working with various grades of healthcare staff is crucial for this role. Can you discuss your experience working as part of a team in a healthcare setting?"},{"id":"que25BcK","grouping":"Teamwork and Collaboration","question":"How do you ensure effective communication within a multidisciplinary team?"},{"id":"quelbVrS","grouping":"Welsh Language Skills","question":"The ability to speak Welsh is desirable for this role. Do you speak Welsh, and if so, how comfortable are you using it in a professional setting? If not, are you willing to learn?"},{"id":"queHuC0k","grouping":"Welsh Language Skills","question":"How do you think bilingual communication could enhance the patient experience within the health board?"},{"id":"queYbRsl","grouping":"Problem-Solving and Adaptability","question":"Can you share an example of a challenging problem you encountered in a previous role and how you resolved it?"},{"id":"queQ08HE","grouping":"Problem-Solving and Adaptability","question":"Things can change rapidly in a healthcare environment. How do you adapt to changes in procedures or unexpected situations?"},{"id":"querLDDL","grouping":"Customer Service","question":"How would you describe your approach to providing excellent customer service to patients?"},{"id":"queBzf3J","grouping":"Customer Service","question":"Have you ever dealt with a dissatisfied patient or client? How did you handle the situation?"},{"id":"quezUVfD","grouping":"Final Questions","question":"What do you believe are the most important qualities for a Clinic Coordinator to possess?"}]} ![]()
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Practice Interview
Practice Interview
Clinic Coordinator • Cardiff
Cardiff and Vale University Health Board
Thank you for your interest in the position of Clinic Coordinator
in Cardiff
with Cardiff and Vale University Health Board.
Cardiff and Vale University Health Board
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
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1. Can you tell us a bit about yourself and why you are interested in this position? Can you tell us a bit about yourself and why you are interested in this position?
2. What do you know about Cardiff and Vale University Health Board and its mission? What do you know about Cardiff and Vale University Health Board and its mission?
3. This role requires excellent interpersonal skills. Can you provide an example of a time when you had to communicate with someone in a difficult or sensitive situation? This role requires excellent interpersonal skills. Can you provide an example of a time when you had to communicate with someone in a difficult or sensitive situation?
4. How do you approach building rapport with patients and colleagues across various departments? How do you approach building rapport with patients and colleagues across various departments?
5. The department is fast-paced and busy. How do you prioritise your tasks when you have multiple responsibilities to manage? The department is fast-paced and busy. How do you prioritise your tasks when you have multiple responsibilities to manage?
6. Can you describe a time when you had to manage conflicting demands on your time? How did you handle it? Can you describe a time when you had to manage conflicting demands on your time? How did you handle it?
7. What experience do you have with Patient Management Systems (PMS) or electronic health records? How comfortable are you with using technology to manage patient data? What experience do you have with Patient Management Systems (PMS) or electronic health records? How comfortable are you with using technology to manage patient data?
8. Have you had any experience in arranging clinic appointments and managing cancellations? If so, could you elaborate on your approach? Have you had any experience in arranging clinic appointments and managing cancellations? If so, could you elaborate on your approach?
9. Working with various grades of healthcare staff is crucial for this role. Can you discuss your experience working as part of a team in a healthcare setting? Working with various grades of healthcare staff is crucial for this role. Can you discuss your experience working as part of a team in a healthcare setting?
10. How do you ensure effective communication within a multidisciplinary team? How do you ensure effective communication within a multidisciplinary team?
11. The ability to speak Welsh is desirable for this role. Do you speak Welsh, and if so, how comfortable are you using it in a professional setting? If not, are you willing to learn? The ability to speak Welsh is desirable for this role. Do you speak Welsh, and if so, how comfortable are you using it in a professional setting? If not, are you willing to learn?
12. How do you think bilingual communication could enhance the patient experience within the health board? How do you think bilingual communication could enhance the patient experience within the health board?
13. Can you share an example of a challenging problem you encountered in a previous role and how you resolved it? Can you share an example of a challenging problem you encountered in a previous role and how you resolved it?
14. Things can change rapidly in a healthcare environment. How do you adapt to changes in procedures or unexpected situations? Things can change rapidly in a healthcare environment. How do you adapt to changes in procedures or unexpected situations?
15. How would you describe your approach to providing excellent customer service to patients? How would you describe your approach to providing excellent customer service to patients?
16. Have you ever dealt with a dissatisfied patient or client? How did you handle the situation? Have you ever dealt with a dissatisfied patient or client? How did you handle the situation?
17. What do you believe are the most important qualities for a Clinic Coordinator to possess? What do you believe are the most important qualities for a Clinic Coordinator to possess?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nClinic Coordinator with Cardiff and Vale University Health Board in Cardiff, Wales, United Kingdom\n\nHealth Records within University Hospital of Wales are looking to recruit in positions within the clinical coordinator and new cases departments. This is a fast paced department, dealing with various directorates, patients and a variety of other departments. Main duties of the job An excellent opportunity has arisen in health records. The applicants will need excellent interpersonal skills, be able to communicate with tact and diplomacy, whilst providing a professional service. You must have the ability to work in a busy environment and be confident in liaising and meeting with all grades of healthcare staff and patients. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. To prepare clinics on PMS and locate documents/records as required. Arrange appointments and send out appointment letters to clients. To arrange new and follow-up appointments as necessary and to manage any cancellations . Organise and maintain a reception service for clinics. To answer incoming telephone calls conveying messages appropriately to other team members. The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply. Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community. Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds. For further details / informal visits contact: Name: Sam Prosser Job title: Assistant Medical Records Manager Email address: Samuel.Prosser@wales.nhs.uk Telephone number: 02920 746512"}