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This is a fast paced department, dealing with various directorates, patients and a variety of other departments.
Main duties of the job
An excellent opportunity has arisen in health records.
The applicants will need excellent interpersonal skills, be able to communicate with tact and diplomacy, whilst providing a professional service.
You must have the ability to work in a busy environment and be confident in liaising and meeting with all grades of healthcare staff and patients.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
To prepare clinics on PMS and locate documents/records as required. Arrange appointments and send out appointment letters to clients. To arrange new and follow-up appointments as necessary and to manage any cancellations . Organise and maintain a reception service for clinics. To answer incoming telephone calls conveying messages appropriately to other team members.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Cardiff and Vale University Health Board
is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is
“Caring for People, Keeping People Well”,
and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
For further details / informal visits contact: Name: Sam Prosser Job title: Assistant Medical Records Manager Email address: Telephone number: 02920 746512
Health Records within University Hospital of Wales are looking to recruit in positions within the clinical coordinator and new cases departments.
This is a fast paced department, dealing with various directorates, patients and a variety of other departments.
Main duties of the job
An excellent opportunity has arisen in health records.
The applicants will need excellent interpersonal skills, be able to communicate with tact and diplomacy, whilst providing a professional service.
You must have the ability to work in a busy environment and be confident in liaising and meeting with all grades of healthcare staff and patients.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
To prepare clinics on PMS and locate documents/records as required. Arrange appointments and send out appointment letters to clients. To arrange new and follow-up appointments as necessary and to manage any cancellations . Organise and maintain a reception service for clinics. To answer incoming telephone calls conveying messages appropriately to other team members.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Cardiff and Vale University Health Board
is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is
“Caring for People, Keeping People Well”,
and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
For further details / informal visits contact: Name: Sam Prosser Job title: Assistant Medical Records Manager Email address: Telephone number: 02920 746512
This is a fast paced department, dealing with various directorates, patients and a variety of other departments.
Main duties of the job
An excellent opportunity has arisen in health records.
The applicants will need excellent interpersonal skills, be able to communicate with tact and diplomacy, whilst providing a professional service.
You must have the ability to work in a busy environment and be confident in liaising and meeting with all grades of healthcare staff and patients.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
To prepare clinics on PMS and locate documents/records as required. Arrange appointments and send out appointment letters to clients. To arrange new and follow-up appointments as necessary and to manage any cancellations . Organise and maintain a reception service for clinics. To answer incoming telephone calls conveying messages appropriately to other team members.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Cardiff and Vale University Health Board
is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is
“Caring for People, Keeping People Well”,
and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
For further details / informal visits contact: Name: Sam Prosser Job title: Assistant Medical Records Manager Email address: Telephone number: 02920 746512
More information related to this job opportunity, from jobsincare:
Here are 18 questions you could be asked if you apply for this job:
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1. Can you tell us a bit about yourself and why you are interested in this position?
2. What do you know about Cardiff and Vale University Health Board and its mission?
3. This role requires excellent interpersonal skills. Can you provide an example of a time when you had to communicate with someone in a difficult or sensitive situation?
4. How do you approach building rapport with patients and colleagues across various departments?
5. The department is fast-paced and busy. How do you prioritize your tasks when you have multiple responsibilities to manage?
6. Can you describe a time when you had to manage conflicting demands on your time? How did you handle it?
7. What experience do you have with Patient Management Systems (PMS) or electronic health records? How comfortable are you with using technology to manage patient data?
8. Have you had any experience in arranging clinic appointments and managing cancellations? If so, could you elaborate on your approach?
9. Working with various grades of healthcare staff is crucial for this role. Can you discuss your experience working as part of a team in a healthcare setting?
10. How do you ensure effective communication within a multidisciplinary team?
11. The ability to speak Welsh is desirable for this role. Do you speak Welsh, and if so, how comfortable are you using it in a professional setting? If not, are you willing to learn?
12. How do you think bilingual communication could enhance the patient experience within the health board?
13. Can you share an example of a challenging problem you encountered in a previous role and how you resolved it?
14. Things can change rapidly in a healthcare environment. How do you adapt to changes in procedures or unexpected situations?
15. How would you describe your approach to providing excellent customer service to patients?
16. Have you ever dealt with a dissatisfied patient or client? How did you handle the situation?
17. What do you believe are the most important qualities for a Clinic Coordinator to possess?
18. Do you have any questions for us about the role or the health board?
1. Can you tell us a bit about yourself and why you are interested in this position?
2. What do you know about Cardiff and Vale University Health Board and its mission?
3. This role requires excellent interpersonal skills. Can you provide an example of a time when you had to communicate with someone in a difficult or sensitive situation?
4. How do you approach building rapport with patients and colleagues across various departments?
5. The department is fast-paced and busy. How do you prioritize your tasks when you have multiple responsibilities to manage?
6. Can you describe a time when you had to manage conflicting demands on your time? How did you handle it?
7. What experience do you have with Patient Management Systems (PMS) or electronic health records? How comfortable are you with using technology to manage patient data?
8. Have you had any experience in arranging clinic appointments and managing cancellations? If so, could you elaborate on your approach?
9. Working with various grades of healthcare staff is crucial for this role. Can you discuss your experience working as part of a team in a healthcare setting?
10. How do you ensure effective communication within a multidisciplinary team?
11. The ability to speak Welsh is desirable for this role. Do you speak Welsh, and if so, how comfortable are you using it in a professional setting? If not, are you willing to learn?
12. How do you think bilingual communication could enhance the patient experience within the health board?
13. Can you share an example of a challenging problem you encountered in a previous role and how you resolved it?
14. Things can change rapidly in a healthcare environment. How do you adapt to changes in procedures or unexpected situations?
15. How would you describe your approach to providing excellent customer service to patients?
16. Have you ever dealt with a dissatisfied patient or client? How did you handle the situation?
17. What do you believe are the most important qualities for a Clinic Coordinator to possess?
18. Do you have any questions for us about the role or the health board?
More from Cardiff and Vale University Health Board
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51.483699798583984 -3.168100118637085 Cardiff, Wales, United Kingdom 
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