{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Care Advisor with Club L London in Manchester, England, United Kingdom\n\n About Us Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront. Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into. A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker. The Role Club L London is excited to be growing the Customer Care team with the addition of a full time Customer Care advisor to join our in house team. The role will be based upon a bi-weekly shift pattern as below. Shifts & Hours: Week 1 - Monday to Friday 9am - 5pm in our HQ office based in Manchester Week 2 - 4 week days in office with Saturday remote working 9am - 5pm Responsibilities: Providing customer support through email and instant messages Great communicator and listener Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated Provide excellent customer service with great attention to detail Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue Resolve customer inquiries efficiently and quickly Be confidant in following Club L procedures and making decisions Knowing company products and services to effectively communicate with customers and provide them with the correct resolution Requirements A minimum of 1-year experience as a customer service representative or a similar role Ability to provide a positive customer experience Good English writing skills with good attention to grammar and sentence structure Ability to manage and handle customers via email and instant messaging Working knowledge of Shopify and Zendesk would be beneficial Solid customer service skills Good communication and interpersonal skills Ability to work in a fast-paced environment Ability to work independently as well as being a great team player What's on offer? Competitive salary Machine choice (Windows or Mac) with dual screen set up 25 days of annual leave with an extra day of leave for your birthday, exclusive of bank holidays Flexible working hours around core hours of 10-4 Early Finish Fridays Cycle to work scheme 40% staff discount Healthcare Cashplan Salary advances Free onsite gym Annual bonus scheme Social events Free snacks, drinks & treats "}