Customer Care Advisor inManchester inManchester PUBLISHED
THU 15 AUG 2024
Club L London rNabVkxJ
About Us
Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.
A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.
The Role
Club L London is excited to be growing the Customer Care team with the addition of a full time Customer Care advisor to join our in house team. The role will be based upon a bi-weekly shift pattern as below.
Shifts & Hours:
Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.
A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.
The Role
Club L London is excited to be growing the Customer Care team with the addition of a full time Customer Care advisor to join our in house team. The role will be based upon a bi-weekly shift pattern as below.
Shifts & Hours:
- Week 1 - Monday to Friday 9am - 5pm in our HQ office based in Manchester
- Week 2 - 4 week days in office with Saturday remote working 9am - 5pm
- Providing customer support through email and instant messages
- Great communicator and listener
- Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
- Provide excellent customer service with great attention to detail
- Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue
- Resolve customer inquiries efficiently and quickly
- Be confidant in following Club L procedures and making decisions
- Knowing company products and services to effectively communicate with customers and provide them with the correct resolution
- A minimum of 1-year experience as a customer service representative or a similar role
- Ability to provide a positive customer experience
- Good English writing skills with good attention to grammar and sentence structure
- Ability to manage and handle customers via email and instant messaging
- Working knowledge of Shopify and Zendesk would be beneficial
- Solid customer service skills
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to work independently as well as being a great team player
- Competitive salary
- Machine choice (Windows or Mac) with dual screen set up
- 25 days of annual leave with an extra day of leave for your birthday, exclusive of bank holidays
- Flexible working hours around core hours of 10-4
- Early Finish Fridays
- Cycle to work scheme
- 40% staff discount
- Healthcare Cashplan
- Salary advances
- Free onsite gym
- Annual bonus scheme
- Social events
- Free snacks, drinks & treats
About Us
Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.
A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.
The Role
Club L London is excited to be growing the Customer Care team with the addition of a full time Customer Care advisor to join our in house team. The role will be based upon a bi-weekly shift pattern as below.
Shifts & Hours:
Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.
A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.
The Role
Club L London is excited to be growing the Customer Care team with the addition of a full time Customer Care advisor to join our in house team. The role will be based upon a bi-weekly shift pattern as below.
Shifts & Hours:
- Week 1 - Monday to Friday 9am - 5pm in our HQ office based in Manchester
- Week 2 - 4 week days in office with Saturday remote working 9am - 5pm
- Providing customer support through email and instant messages
- Great communicator and listener
- Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
- Provide excellent customer service with great attention to detail
- Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue
- Resolve customer inquiries efficiently and quickly
- Be confidant in following Club L procedures and making decisions
- Knowing company products and services to effectively communicate with customers and provide them with the correct resolution
- A minimum of 1-year experience as a customer service representative or a similar role
- Ability to provide a positive customer experience
- Good English writing skills with good attention to grammar and sentence structure
- Ability to manage and handle customers via email and instant messaging
- Working knowledge of Shopify and Zendesk would be beneficial
- Solid customer service skills
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to work independently as well as being a great team player
- Competitive salary
- Machine choice (Windows or Mac) with dual screen set up
- 25 days of annual leave with an extra day of leave for your birthday, exclusive of bank holidays
- Flexible working hours around core hours of 10-4
- Early Finish Fridays
- Cycle to work scheme
- 40% staff discount
- Healthcare Cashplan
- Salary advances
- Free onsite gym
- Annual bonus scheme
- Social events
- Free snacks, drinks & treats
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53.48080062866211 -2.2426300048828125 Manchester, England, United Kingdom 
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