Customer Care Advisor inManchester inManchester PUBLISHED 15 AUG 2024
Club L London rNabVkxJ
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Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated.
About UsClub L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.
A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.
The Role
Club L London is excited to be growing the Customer Care team with the addition of a full time Customer Care advisor to join our in house team. The role will be based upon a bi-weekly shift pattern as below.
Shifts & Hours:
- Week 1 - Monday to Friday 9am - 5pm in our HQ office based in Manchester
- Week 2 - 4 week days in office with Saturday remote working 9am - 5pm
Responsibilities:
- Providing customer support through email and instant messages
- Great communicator and listener
- Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
- Provide excellent customer service with great attention to detail
- Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue
- Resolve customer inquiries efficiently and quickly
- Be confidant in following Club L procedures and making decisions
- Knowing company products and services to effectively communicate with customers and provide them with the correct resolution
Requirements
- A minimum of 1-year experience as a customer service representative or a similar role
- Ability to provide a positive customer experience
- Good English writing skills with good attention to grammar and sentence structure
- Ability to manage and handle customers via email and instant messaging
- Working knowledge of Shopify and Zendesk would be beneficial
- Solid customer service skills
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to work independently as well as being a great team player
What's on offer?
- Competitive salary
- Machine choice (Windows or Mac) with dual screen set up
- 25 days of annual leave with an extra day of leave for your birthday, exclusive of bank holidays
- Flexible working hours around core hours of 10-4
- Early Finish Fridays
- Cycle to work scheme
- 40% staff discount
- Healthcare Cashplan
- Salary advances
- Free onsite gym
- Annual bonus scheme
- Social events
- Free snacks, drinks & treats
About Us
Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.
A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.
The Role
Club L London is excited to be growing the Customer Care team with the addition of a full time Customer Care advisor to join our in house team. The role will be based upon a bi-weekly shift pattern as below.
Shifts & Hours:
Responsibilities:
Requirements
What's on offer?
Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.
A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.
The Role
Club L London is excited to be growing the Customer Care team with the addition of a full time Customer Care advisor to join our in house team. The role will be based upon a bi-weekly shift pattern as below.
Shifts & Hours:
- Week 1 - Monday to Friday 9am - 5pm in our HQ office based in Manchester
- Week 2 - 4 week days in office with Saturday remote working 9am - 5pm
Responsibilities:
- Providing customer support through email and instant messages
- Great communicator and listener
- Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
- Provide excellent customer service with great attention to detail
- Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue
- Resolve customer inquiries efficiently and quickly
- Be confidant in following Club L procedures and making decisions
- Knowing company products and services to effectively communicate with customers and provide them with the correct resolution
Requirements
- A minimum of 1-year experience as a customer service representative or a similar role
- Ability to provide a positive customer experience
- Good English writing skills with good attention to grammar and sentence structure
- Ability to manage and handle customers via email and instant messaging
- Working knowledge of Shopify and Zendesk would be beneficial
- Solid customer service skills
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to work independently as well as being a great team player
What's on offer?
- Competitive salary
- Machine choice (Windows or Mac) with dual screen set up
- 25 days of annual leave with an extra day of leave for your birthday, exclusive of bank holidays
- Flexible working hours around core hours of 10-4
- Early Finish Fridays
- Cycle to work scheme
- 40% staff discount
- Healthcare Cashplan
- Salary advances
- Free onsite gym
- Annual bonus scheme
- Social events
- Free snacks, drinks & treats
More information related to this job opportunity, from jobsincare:
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Manchester is a major city in the northwest of England, known for its rich industrial heritage, vibrant cultural scene, and significant contributions to music, sport, and innovation. Here are some key aspects of Manchester:
History
- Industrial Revolution: Manchester played a pivotal role during the Industrial Revolution, becoming a global center for textile manufacture and earning the nickname "Cottonopolis" due to its cotton industry. The development of the Manchester Ship Canal in the 1890s also facilitated trade and commerce.
- Post-War Decline and Regeneration: Following the decline of the textile industry in the mid-20th century, Manchester faced economic challenges. However, in recent decades, the city has undergone significant regeneration, with a focus on cultural, educational, and commercial development.
Culture
- Music: Manchester has a vibrant music scene and is known for producing influential bands and artists, including The Smiths, Oasis, and Joy Division. The city hosts various music festivals and events throughout the year.
- Theatre and Arts: The city is home to renowned venues such as the Royal Exchange Theatre and the Manchester Art Gallery. The Manchester International Festival, held every two years, showcases innovative performances and installations from local and international artists.
- Sport: Manchester is famous for its sports culture, particularly football. It is home to two of the English Premier League's most successful clubs: Manchester United and Manchester City. The city also hosts various sporting events and is a center for athletics and rugby.
Education and Innovation
- Universities: Manchester is home to several prestigious universities, including the University of Manchester and Manchester Metropolitan University, which contribute to the city's reputation as a hub for education and research.
- Science and Technology: The city has a strong focus on science and technology, with numerous research institutions and businesses in the fields of health, materials science, and engineering.
Economy
- Diverse Economy: Manchester’s economy is diverse, with strengths in sectors such as finance, digital technology, healthcare, and logistics. The city has seen growth in startups and innovation in recent years, particularly in the tech sector.
Attractions
- Historical Landmarks: Notable landmarks include Manchester Town Hall, with its stunning Gothic architecture, and the John Rylands Library, a stunning neo-Gothic building that houses a significant collection of rare books and manuscripts.
- Museums: The Science and Industry Museum, reflecting Manchester's industrial past, and the Museum of Manchester offer insights into the city's history and culture.
- Shopping and Dining: Manchester boasts a vibrant shopping scene, including the famous Trafford Centre and the Northern Quarter, known for its independent shops, cafes, and restaurants.
inManchester
53.48080062866211 -2.2426300048828125 Manchester, England, United Kingdom 
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