1. What specifically attracted you to this position with UCLH in the Camden Musculoskeletal Service? What specifically attracted you to this position with UCLH in the Camden Musculoskeletal Service?
2. How do you prioritise your workload when you have multiple tasks to complete? Can you provide an example? How do you prioritise your workload when you have multiple tasks to complete? Can you provide an example?
3. Describe your experience with booking appointments and managing patient communications. What methodologies do you use? Describe your experience with booking appointments and managing patient communications. What methodologies do you use?
4. Which IT systems or software packages are you proficient in, and how do you leverage technology in your daily tasks? Which IT systems or software packages are you proficient in, and how do you leverage technology in your daily tasks?
5. How do you ensure accuracy and attention to detail in your work, particularly when dealing with sensitive patient information? How do you ensure accuracy and attention to detail in your work, particularly when dealing with sensitive patient information?
6. Can you share an instance where you had to communicate difficult information to a patient? How did you approach it? Can you share an instance where you had to communicate difficult information to a patient? How did you approach it?
7. What strategies do you use to ensure effective communication with team members, especially in a busy administrative environment? What strategies do you use to ensure effective communication with team members, especially in a busy administrative environment?
8. Give an example of a time when you had to adapt quickly to changes in a work environment or job responsibilities. How did you handle it? Give an example of a time when you had to adapt quickly to changes in a work environment or job responsibilities. How did you handle it?
9. What is your approach when faced with an unexpected issue or challenge in your administrative duties? Can you provide an example of how you resolved a problem? What is your approach when faced with an unexpected issue or challenge in your administrative duties? Can you provide an example of how you resolved a problem?
10. UCLH has set an ambitious target of becoming carbon net zero. How do you see your role as an administrative assistant contributing to this vision? UCLH has set an ambitious target of becoming carbon net zero. How do you see your role as an administrative assistant contributing to this vision?
11. How do you stay motivated and maintain enthusiasm in a demanding work environment, especially when faced with repetitive tasks? How do you stay motivated and maintain enthusiasm in a demanding work environment, especially when faced with repetitive tasks?
12. If you could create an ideal workspace or culture for the Camden MSK administrative team, what key elements would you include? If you could create an ideal workspace or culture for the Camden MSK administrative team, what key elements would you include?
13. What do you believe is the most important quality for someone in this administrative role, and why? What do you believe is the most important quality for someone in this administrative role, and why?
You can answer as many of these questions as you want.
Good luck!