{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCommunity Paediatrics Triage Co-ordinator with Sherwood Forest Hospitals NHS Foundation Trust in Sutton, United Kingdom\n\n Job summary The Women and Children's division are currently seeking a Triage Co-ordinator to join the team on a fixed-term, part-time basis. The successful candidate will play a crucial role in supporting the provision of exceptional patient care and ensuring a seamless patient pathway experience. They will assist with providing support daily to the Gynaecology & Paediatric teams, supporting patients, clinical staff, and the Trust through the triage process of referrals. Main duties of the job Key Responsibilities: Serve as the primary point of contact for patients throughout their hospital attendances within the designated care pathway. Ensure high levels of patient care and satisfaction by being accessible, customer-focused, and knowledgeable in addressing patient inquiries and concerns. Collaborate effectively with a multi-disciplinary team to provide administrative support and proactively manage patient pathways. Coordinate appointments in a timely manner and facilitate the smooth progression of departmental treatments or diagnostics. Maintain high standards of patient and clinician satisfaction by accurately executing the responsibilities of the role within specified timescales. About us Thank you for your interest in this role. Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020. The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care. For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England. Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, wealso care for you. We would love you to join us. Job description Job responsibilities To understand the role in more detailed, please see the attached job description and person specification. Job description Job responsibilities To understand the role in more detailed, please see the attached job description and person specification. Person Specification Knowledge Requirements Essential Computer literate, with experience of using a keyboard with a high level of accuracy Knowledge of NHS or service provider in general Thorough knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets i.e. Careflow, Dragon, ICE, Orion, Excel, or similar applications Experience of using a full range of IT/Patient data systems Confidentiality and Data Protection Health and Safety Equality and diversity Desirable Sound office clerical background providing knowledge of relevant procedures. Experience of using a full range of IT / Patient data systems - As applicable to speciality Qualifications Essential Good general education with GCSE English at grade C or above, (or equivalent) RSA II (or equivalent) Desirable Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR) NVQ in Customer Care Institute of Health Records & Information Management Diploma (IHRIM) European Computer Driving Licence Shorthand speeds of 80wpm Further Training Essential On the job training Experience Essential Quality Customer Service Experience of working within an office environment Desirable NHS experience Contractual Requirements Essential Regular attendance and willingness to work flexible hours as necessary Person Specification Knowledge Requirements Essential Computer literate, with experience of using a keyboard with a high level of accuracy Knowledge of NHS or service provider in general Thorough knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets i.e. Careflow, Dragon, ICE, Orion, Excel, or similar applications Experience of using a full range of IT/Patient data systems Confidentiality and Data Protection Health and Safety Equality and diversity Desirable Sound office clerical background providing knowledge of relevant procedures. Experience of using a full range of IT / Patient data systems - As applicable to speciality Qualifications Essential Good general education with GCSE English at grade C or above, (or equivalent) RSA II (or equivalent) Desirable Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR) NVQ in Customer Care Institute of Health Records & Information Management Diploma (IHRIM) European Computer Driving Licence Shorthand speeds of 80wpm Further Training Essential On the job training Experience Essential Quality Customer Service Experience of working within an office environment Desirable NHS experience Contractual Requirements Essential Regular attendance and willingness to work flexible hours as necessary Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sherwood Forest Hospitals NHS Foundation Trust Address King's Mill Hospital Mansfield Road Sutton-in-Ashfield NG17 4JL Employer's website "}