{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Care Advisor with Club L London in Trafford Park, England, United Kingdom\n\n About us Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront. Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into. A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker. The Role Club L London is excited to be growing the Customer Care team with the addition of one full time and one part time role on the following shift patterns:  Full Time - Evening Monday-Friday 2pm-10pm Part Time - Weekend Saturday-Sunday 10am-6pm & Monday 4pm-9pm Both roles offer homeworking but you must be available to come into our Head Office in Trafford Park, Manchester for an initial training period and for monthly check-ins thereafter. As such, please ensure you are based in a commutable distance from the office and able to commit to the above travel.  Responsibilities Providing customer support through email and instant messages Great communicator and listener Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated Provide excellent customer service with great attention to detail Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue Resolve customer inquiries efficiently and quickly Be confidant in following Club L procedures and making decisions Knowing company products and services to effectively communicate with customers and provide them with the correct resolution Requirements A minimum of 1-year experience as a customer service representative or a similar role Ability to provide a positive customer experience Good English writing skills with good attention to grammar and sentence structure Ability to manage and handle customers via email and instant messaging Working knowledge of Shopify and Zendesk would be beneficial Solid customer service skills Good communication and interpersonal skills Ability to work in a fast-paced environment Ability to work independently as well as being a great team player What's on offer? Annual bonus scheme 25 days of annual leave (plus bank holidays) Extra day off for your birthday Cycle to work scheme Enhanced pension contribution Enhanced maternity policy 40% staff discount Healthcare Cashplan Free onsite gym (Manchester office) Social events "}