Customer Care Advisor inTrafford Park inTrafford Park PUBLISHED 3 JUN 2024

Club L London rNabVkxJ

What might it look like to work here?
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Both roles offer homeworking but you must be available to come into our Head Office in Trafford Park, Manchester for an initial training period and for monthly check-ins thereafter.

About us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.

The Role

Club L London is excited to be growing the Customer Care team with the addition of one full time and one part time role on the following shift patterns:

Full Time - Evening

Monday-Friday 2pm-10pm

Part Time - Weekend

Saturday-Sunday 10am-6pm & Monday 4pm-9pm

Both roles offer homeworking but you must be available to come into our Head Office in Trafford Park, Manchester for an initial training period and for monthly check-ins thereafter. As such, please ensure you are based in a commutable distance from the office and able to commit to the above travel.

Responsibilities

Providing customer support through email and instant messages

Great communicator and listener

Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated

Provide excellent customer service with great attention to detail

Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue

Resolve customer inquiries efficiently and quickly

Be confidant in following Club L procedures and making decisions

Knowing company products and services to effectively communicate with customers and provide them with the correct resolution

Requirements

A minimum of 1-year experience as a customer service representative or a similar role

Ability to provide a positive customer experience

Good English writing skills with good attention to grammar and sentence structure

Ability to manage and handle customers via email and instant messaging

Working knowledge of Shopify and Zendesk would be beneficial

Solid customer service skills

Good communication and interpersonal skills

Ability to work in a fast-paced environment

Ability to work independently as well as being a great team player