Customer Care Advisor inTrafford Park inTrafford Park PUBLISHED MON 3 JUN 2024

Club L London

About us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.

The Role

Club L London is excited to be growing the Customer Care team with the addition of one full time and one part time role on the following shift patterns: 

Full Time - Evening

  • Monday-Friday 2pm-10pm

Part Time - Weekend

  • Saturday-Sunday 10am-6pm & Monday 4pm-9pm

Both roles offer homeworking but you must be available to come into our Head Office in Trafford Park, Manchester for an initial training period and for monthly check-ins thereafter. As such, please ensure you are based in a commutable distance from the office and able to commit to the above travel. 

Responsibilities

  • Providing customer support through email and instant messages
  • Great communicator and listener
  • Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
  • Provide excellent customer service with great attention to detail
  • Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue
  • Resolve customer inquiries efficiently and quickly
  • Be confidant in following Club L procedures and making decisions
  • Knowing company products and services to effectively communicate with customers and provide them with the correct resolution


    • Requirements

  • A minimum of 1-year experience as a customer service representative or a similar role
  • Ability to provide a positive customer experience
  • Good English writing skills with good attention to grammar and sentence structure
  • Ability to manage and handle customers via email and instant messaging
  • Working knowledge of Shopify and Zendesk would be beneficial
  • Solid customer service skills
  • Good communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Ability to work independently as well as being a great team player


    • What's on offer?

    • Annual bonus scheme
    • 25 days of annual leave (plus bank holidays)
    • Extra day off for your birthday
    • Cycle to work scheme
    • Enhanced pension contribution
    • Enhanced maternity policy
    • 40% staff discount
    • Healthcare Cashplan
    • Free onsite gym (Manchester office)
    • Social events

     


    in Trafford Park
    Locations are approximate. Learn more