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Saving... j8jn28Zj UCL {"required":[],"optional":[{"id":"que8OynV","grouping":"General Questions","question":"Can you tell us a bit about yourself and your experience in customer-facing roles?"},{"id":"quetH26i","grouping":"General Questions","question":"What interests you about working at UCL, particularly in this role?"},{"id":"que3FC26","grouping":"Customer Service","question":"Describe a time when you provided excellent customer service. What was the situation and what did you do?"},{"id":"quef563J","grouping":"Customer Service","question":"How would you handle a situation where a visitor is unhappy or frustrated?"},{"id":"que9BSyV","grouping":"Communication Skills","question":"How do you ensure that your communication is clear and effective when dealing with a diverse range of individuals?"},{"id":"quetUpyt","grouping":"Communication Skills","question":"Can you give an example of a time when you successfully conveyed complex information to someone? How did you approach it?"},{"id":"que92KTT","grouping":"Teamwork and Relationship Building","question":"How do you approach building working relationships with colleagues and stakeholders? Can you provide an example?"},{"id":"quevZss7","grouping":"Teamwork and Relationship Building","question":"Why do you think teamwork is important in a Front Office role?"},{"id":"queTTimB","grouping":"Problem Solving and Responsiveness","question":"Describe a time when you encountered a challenge in a previous role. How did you address it?"},{"id":"que6f6e6","grouping":"Problem Solving and Responsiveness","question":"If you notice a maintenance issue in the building, what steps would you take to resolve it?"},{"id":"queLkGVf","grouping":"Problem Solving and Responsiveness","question":"How do you prioritise your tasks in a busy environment? Can you give an example of how you manage your workload?"},{"id":"queBYVyw","grouping":"Problem Solving and Responsiveness","question":"What tools or methods do you use to keep records and systems organised?"},{"id":"queMyEyT","grouping":"Commitment to Health and Safety","question":"What do you understand by the responsibilities of a fire marshal and first aider in the workplace?"},{"id":"queVikTC","grouping":"Commitment to Health and Safety","question":"Can you discuss a time when you had to respond to a safety or emergency situation? What did you do?"},{"id":"quepWipL","grouping":"Learning and Development","question":"How do you see this role contributing to your professional development?"},{"id":"queYNmYM","grouping":"Learning and Development","question":"Are you open to learning new systems and software? Can you provide an example of a new system you've had to learn in the past?"},{"id":"que4cNNF","grouping":"Cultural Sensitivity and Inclusion","question":"As UCL values diversity and inclusion, how do you plan to contribute to creating an inclusive environment at work?"},{"id":"quepiVwM","grouping":"Cultural Sensitivity and Inclusion","question":"Can you describe your understanding of the importance of diversity in a workplace?"},{"id":"queiT8bs","grouping":"Availability and Flexibility","question":"The role may require occasional work outside of 9:00-17:00. How do you feel about this flexibility?"}]} ![]()
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Practice Interview
Practice Interview
Front Office Assistant • Dagenham
UCL
Thank you for your interest in the position of Front Office Assistant
in Dagenham
with UCL.
UCL
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you tell us a bit about yourself and your experience in customer-facing roles? Can you tell us a bit about yourself and your experience in customer-facing roles?
2. What interests you about working at UCL, particularly in this role? What interests you about working at UCL, particularly in this role?
3. Describe a time when you provided excellent customer service. What was the situation and what did you do? Describe a time when you provided excellent customer service. What was the situation and what did you do?
4. How would you handle a situation where a visitor is unhappy or frustrated? How would you handle a situation where a visitor is unhappy or frustrated?
5. How do you ensure that your communication is clear and effective when dealing with a diverse range of individuals? How do you ensure that your communication is clear and effective when dealing with a diverse range of individuals?
6. Can you give an example of a time when you successfully conveyed complex information to someone? How did you approach it? Can you give an example of a time when you successfully conveyed complex information to someone? How did you approach it?
7. How do you approach building working relationships with colleagues and stakeholders? Can you provide an example? How do you approach building working relationships with colleagues and stakeholders? Can you provide an example?
8. Why do you think teamwork is important in a Front Office role? Why do you think teamwork is important in a Front Office role?
9. Describe a time when you encountered a challenge in a previous role. How did you address it? Describe a time when you encountered a challenge in a previous role. How did you address it?
10. If you notice a maintenance issue in the building, what steps would you take to resolve it? If you notice a maintenance issue in the building, what steps would you take to resolve it?
11. How do you prioritise your tasks in a busy environment? Can you give an example of how you manage your workload? How do you prioritise your tasks in a busy environment? Can you give an example of how you manage your workload?
12. What tools or methods do you use to keep records and systems organised? What tools or methods do you use to keep records and systems organised?
13. What do you understand by the responsibilities of a fire marshal and first aider in the workplace? What do you understand by the responsibilities of a fire marshal and first aider in the workplace?
14. Can you discuss a time when you had to respond to a safety or emergency situation? What did you do? Can you discuss a time when you had to respond to a safety or emergency situation? What did you do?
15. How do you see this role contributing to your professional development? How do you see this role contributing to your professional development?
16. Are you open to learning new systems and software? Can you provide an example of a new system you've had to learn in the past? Are you open to learning new systems and software? Can you provide an example of a new system you've had to learn in the past?
17. As UCL values diversity and inclusion, how do you plan to contribute to creating an inclusive environment at work? As UCL values diversity and inclusion, how do you plan to contribute to creating an inclusive environment at work?
18. Can you describe your understanding of the importance of diversity in a workplace? Can you describe your understanding of the importance of diversity in a workplace?
19. The role may require occasional work outside of 9:00-17:00. How do you feel about this flexibility? The role may require occasional work outside of 9:00-17:00. How do you feel about this flexibility?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nFront Office Assistant with UCL in Dagenham, England, United Kingdom\n\n About us UCL is a diverse global community of world-class academics, students, industry links, external partners, and alumni. Our powerful collective of individuals and institutions work together to explore new possibilities. Academic excellence is demonstrated by our 30 Nobel laureates and our top ranking in the UK for research strength. We are a global university with 14,300 employees and over150 nationalities represented in a student body of 43,800 students. Our main location in Central London has recently been augmented by a campus on the Queen Elizabeth Olympic Park. The UCL Faculty of Engineering is the largest of its kind in the UK, ranked as the second most impactful engineering faculty in Europe and first for Research Strength in the Research Excellence Framework. Within Engineering, the UCL Department of Civil, Environmental & Geomatic Engineering is a multi disciplinary department renowned for innovation and excellence in research and teaching. We are ranked in the Top 50 worldwide for civil and structural engineering according to the 2021 QS World University and Subject rankings. About the role Working in the front office, the postholder will be the first point of contact for people visiting the Person-Environment-Activity Research Laboratory (PEARL) in Dagenham East of the Department of Civil, Environmental & Geomatic Engineering (CEGE) and play an essential role in the smooth running of operational aspects of the Front Office Your main duties will include to: ▪ Be a welcoming, approachable, informed, friendly face for the public, visitors and staff and act as a key point of contact in the building. ▪ Deliver the highest level of customer service and responsiveness to both internal and external contacts and disseminate information to the relevant stakeholders. ▪ Work occasionally at the Chadwick Building Front Office (Bloomsbury campus) in central London as part of the monthly operation aiming to enhance own learning, promote collegiality and understand the different department operations. ▪ Manage space allocation for academic and research staff, keeping records up to date and liaising with other staff so they are aware of changes. ▪ Provide a reliable service as part of the Front Office team, between 9:00-17:00, with occasional events outside of these hours. ▪ Be a responsible keyholder, first aider, fire marshal, and play a key role in the instance of a building evacuation or serious incident. ▪ Manage the resolution of small building maintenance, cleaning and office facilities issues as needed, and escalate any issues to the Building Manager (or Delegate); escalate to UCL Estates and follow up, as appropriate. About you Experience of working in a customer facing role in a busy customer-orientated environment. Highly competent user of Microsoft Office suite and ability to learn new systems and databases. Excellent communication skills, with a high standard of written and verbal English Ability to build positive working relationships and provide a friendly service to people at all levels Professional and confident manner with a high standard of customer care and responsiveness What we offer As well as the exciting opportunities this role presents, we also offer great benefits some of which are listed below: 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more. Our commitment to Equality, Diversity and Inclusion As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our department holds an Athena SWAN Bronze award, in recognition of our commitment to advancing gender equality. You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/ "}