Front Office Assistant inDagenham inDagenham PUBLISHED 8 SEP 2024
UCL rOXc18Ms
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About us
UCL is a diverse global community of world-class academics, students, industry links, external partners, and alumni. Our powerful collective of individuals and institutions work together to explore new possibilities. Academic excellence is demonstrated by our 30 Nobel laureates and our top ranking in the UK for research strength. We are a global university with 14,300 employees and over150 nationalities represented in a student body of 43,800 students. Our main location in Central London has recently been augmented by a campus on the Queen Elizabeth Olympic Park.
The UCL Faculty of Engineering is the largest of its kind in the UK, ranked as the second most impactful engineering faculty in Europe and first for Research Strength in the Research Excellence Framework. Within Engineering, the UCL Department of Civil, Environmental & Geomatic Engineering is a multi disciplinary department renowned for innovation and excellence in research and teaching. We are ranked in the Top 50 worldwide for civil and structural engineering according to the 2021 QS World University and Subject rankings.
About the role
Working in the front office, the postholder will be the first point of contact for people visiting the Person-Environment-Activity Research Laboratory (PEARL) in Dagenham East of the Department of Civil, Environmental & Geomatic Engineering (CEGE) and play an essential role in the smooth running of operational aspects of the Front Office
Your main duties will include to:
▪ Be a welcoming, approachable, informed, friendly face for the public, visitors and staff and act as a key point of contact in the building.
▪ Deliver the highest level of customer service and responsiveness to both internal and external contacts and disseminate information to the relevant stakeholders.
▪ Work occasionally at the Chadwick Building Front Office (Bloomsbury campus) in central London as part of the monthly operation aiming to enhance own learning, promote collegiality and understand the different department operations.
▪ Manage space allocation for academic and research staff, keeping records up to date and liaising with other staff so they are aware of changes.
▪ Provide a reliable service as part of the Front Office team, between 9:00-17:00, with occasional events outside of these hours.
▪ Be a responsible keyholder, first aider, fire marshal, and play a key role in the instance of a building evacuation or serious incident.
▪ Manage the resolution of small building maintenance, cleaning and office facilities issues as needed, and escalate any issues to the Building Manager (or Delegate); escalate to UCL Estates and follow up, as appropriate.
About you
- Experience of working in a customer facing role in a busy customer-orientated environment.
- Highly competent user of Microsoft Office suite and ability to learn new systems and databases.
- Excellent communication skills, with a high standard of written and verbal English
- Ability to build positive working relationships and provide a friendly service to people at all levels Professional and confident manner with a high standard of customer care and responsiveness
What we offer
As well as the exciting opportunities this role presents, we also offer great benefits some of which are listed below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit www.jobsincare.com/job/j8jn28Zj to find out more.
Our commitment to Equality, Diversity and Inclusion
As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
Our department holds an Athena SWAN Bronze award, in recognition of our commitment to advancing gender equality.
You can read more about our commitment to Equality, Diversity and Inclusion here : www.jobsincare.com/job/j8jn28Zj
About us
UCL is a diverse global community of world-class academics, students, industry links, external partners, and alumni. Our powerful collective of individuals and institutions work together to explore new possibilities. Academic excellence is demonstrated by our 30 Nobel laureates and our top ranking in the UK for research strength. We are a global university with 14,300 employees and over150 nationalities represented in a student body of 43,800 students. Our main location in Central London has recently been augmented by a campus on the Queen Elizabeth Olympic Park.
The UCL Faculty of Engineering is the largest of its kind in the UK, ranked as the second most impactful engineering faculty in Europe and first for Research Strength in the Research Excellence Framework. Within Engineering, the UCL Department of Civil, Environmental & Geomatic Engineering is a multi disciplinary department renowned for innovation and excellence in research and teaching. We are ranked in the Top 50 worldwide for civil and structural engineering according to the 2021 QS World University and Subject rankings.
About the role
Working in the front office, the postholder will be the first point of contact for people visiting the Person-Environment-Activity Research Laboratory (PEARL) in Dagenham East of the Department of Civil, Environmental & Geomatic Engineering (CEGE) and play an essential role in the smooth running of operational aspects of the Front Office
Your main duties will include to:
▪ Be a welcoming, approachable, informed, friendly face for the public, visitors and staff and act as a key point of contact in the building.
▪ Deliver the highest level of customer service and responsiveness to both internal and external contacts and disseminate information to the relevant stakeholders.
▪ Work occasionally at the Chadwick Building Front Office (Bloomsbury campus) in central London as part of the monthly operation aiming to enhance own learning, promote collegiality and understand the different department operations.
▪ Manage space allocation for academic and research staff, keeping records up to date and liaising with other staff so they are aware of changes.
▪ Provide a reliable service as part of the Front Office team, between 9:00-17:00, with occasional events outside of these hours.
▪ Be a responsible keyholder, first aider, fire marshal, and play a key role in the instance of a building evacuation or serious incident.
▪ Manage the resolution of small building maintenance, cleaning and office facilities issues as needed, and escalate any issues to the Building Manager (or Delegate); escalate to UCL Estates and follow up, as appropriate.
About you
- Experience of working in a customer facing role in a busy customer-orientated environment.
- Highly competent user of Microsoft Office suite and ability to learn new systems and databases.
- Excellent communication skills, with a high standard of written and verbal English
- Ability to build positive working relationships and provide a friendly service to people at all levels Professional and confident manner with a high standard of customer care and responsiveness
What we offer
As well as the exciting opportunities this role presents, we also offer great benefits some of which are listed below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit www.jobsincare.com/job/j8jn28Zj to find out more.
Our commitment to Equality, Diversity and Inclusion
As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
Our department holds an Athena SWAN Bronze award, in recognition of our commitment to advancing gender equality.
You can read more about our commitment to Equality, Diversity and Inclusion here : www.jobsincare.com/job/j8jn28Zj