{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealth Care Support Worker/Customer Care Officer with Central and North West London NHS Foundation Trust in London, England, United Kingdom\n\n Job Overview An exciting opportunity for a Customer Care Officer (CCO) /Health Care Support Worker (HCSW) has arisen with Islington Sexual Health services based at the Archway Centre. We are looking for a motivated and enthusiastic CCO/HCSW with an interest in sexual and reproductive health to join our services within Central and North West London NHS Foundation Trust. This is 37.5 hour per week including Late and Early shifts. The successful applicant will be based at The Archway Centre but may be required to work at other services within the Sexual Health Directorate. The post will involve working shifts between 07.30-20.00 Monday-Thursday & 7.30-16.00 Fridays. Islington is a multicultural Borough and our patients are reflective of its varied and rich cultural background. We offer a supportive, friendly environment, which is both challenging and rewarding. We have a genuine and active commitment to education and staff professional development. The role will provide the opportunity to gain valuable experience in sexual and reproductive health working as part of a multidisciplinary team. Main duties of the job For the position you will be:- A highly motivated individual Demonstrate an active interest in Sexual and Reproductive Health You will have a non-judgmental approach to sexual health and reproductive health. Possess excellent communication and interpersonal skills Have the ability to work within a team Computer literate – full training will be given for our computer system Working for our organisation The role of CCO/HCSW includes direct patient contact with individuals who may be presenting with highly sensitive sexual health issues; we need staff to support these individuals in a caring, sensitive and non-judgmental way, always maintaining their confidentiality. As well as registering patients to our clinical system and helping patients book appointments, you will work alongside the administration & clinical teams ensuring all scanning, filing and other administrative duties are carried out as well as chaperoning, venepuncture & other duties in the clinic as required. For further details / informal visits contact: Clare Thorpe Clare.Thorpe@nhs.net 0203 317 5280 Detailed Job Description And Main Responsibilities Are you an enthusiastic and self-motivated team player? Would you like to work flexibly across the administrative and clinical teams. An existing opportunity has arisen within the team based at the Archway Centre for a Customer Care Officer/ Health Care Support worker . We are looking for committed individuals who want to make an impact, and possess the drive and enthusiasm to help us to achieve and maintain excellent customer service. The successful candidate will need to flexible and able to react quickly to changes as they occur, and have excellent communication skills and exceptional attention to detail. Person specification Knowledge & Skills Essential criteria NVQ Level 3 relevant to post or relevant experience in healthcare setting/NHS or similar Desirable criteria Phlebotomy skills Skills & Abilities Essential criteria Team worker – works well with other members of staff for the benefit of patients Communication skills – listens attentively and speaks clearly and confidentiality; able to converse with a variety of people Able to understand and follow instruction, asking questions when necessary Flexibility – able to change quickly from one task to another Willing to work flexible hours as per the needs of the service Adaptability – learns quickly and able to change from one way of doing something to another Record keeping – concise and legible signed entries Ability to work independently Organisational skills – keeping stores and work environment tidy and orderly Able to use own initiative Experience Desirable criteria Working with members of the public Working with people from diverse backgrounds Work related experience in healthcare setting "}