{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nClerical Officer/Call Handler-Phlebotomy Single Point of Access with NHS Scotland in Glasgow, Scotland, United Kingdom\n\nNHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included. The shift pattern is Monday-Friday 08.30-16.30 (37.5 hours). An opportunity has arisen for a full time Call Handlers to join the admin team supporting Phlebotomy Single Point of Access (SPoA). SPoA provides a referral and call management service to the Phlebotomy Service across Glasgow City. Based in one location at the Adelphi Centre in the Gorbals area of Glasgow, the service supports staff across many bases within Glasgow City between the hours of 8.30am and 4.30pm, Monday - Friday. The SPoA is the first point of contact for all telephone calls and referrals (including electronic) into the Phlebotomy service, bringing staff into contact with a range of individuals, from health and social care professionals to patients and their carers/families. The post is within a busy call centre environment, responsible for answering all calls as well as completing outbound calls, ensuring that all referrals are input into the electronic patient information system accurately and timely, the onward transmission of referrals and/or messages, triage of patients as appropriate and appointment booking for the Phlebotomy service. The post holder will require to have: Good communication skills, Excellent keyboard skills, Ability to work well under pressure, Adaptability, Customer Care focused and good telephone skills, helpful and pleasant manner, excellent team working skills, previous experience of call centre or similar work desirable. The post-holder must be reliable and flexible to meet the needs and demands of the service. Informal Contact: Carol McDowall, Carol.mcdowall@ggc.scot.nhs.uk. Details on how to contact the Recruitment Service can be found within the Candidate Information Packs. NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process. For application portal/log-in issues, please contact in the first instance."}