Clerical Officer/ Call Handler-Phlebotomy Single Point of Access inGlasgow inGlasgow PUBLISHED 29 APR 2024
NHS Scotland rvrQq6u
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The post holder will require to have: Good communication skills, Excellent keyboard skills, Ability to work well under pressure, Adaptability, Customer Care focused and good telephone skills, helpful and pleasant manner, excellent team working skills, previous experience of call centre or similar work desirable.
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.The shift pattern is Monday-Friday 08.30-16.30 (37.5 hours).
An opportunity has arisen for a full time Call Handlers to join the admin team supporting Phlebotomy Single Point of Access (SPoA). SPoA provides a referral and call management service to the Phlebotomy Service across Glasgow City. Based in one location at the Adelphi Centre in the Gorbals area of Glasgow, the service supports staff across many bases within Glasgow City between the hours of 8.30am and 4.30pm, Monday - Friday.
The SPoA is the first point of contact for all telephone calls and referrals (including electronic) into the Phlebotomy service, bringing staff into contact with a range of individuals, from health and social care professionals to patients and their carers/families. The post is within a busy call centre environment, responsible for answering all calls as well as completing outbound calls, ensuring that all referrals are input into the electronic patient information system accurately and timely, the onward transmission of referrals and/or messages, triage of patients as appropriate and appointment booking for the Phlebotomy service.
The post holder will require to have: Good communication skills, Excellent keyboard skills, Ability to work well under pressure, Adaptability, Customer Care focused and good telephone skills, helpful and pleasant manner, excellent team working skills, previous experience of call centre or similar work desirable. The post-holder must be reliable and flexible to meet the needs and demands of the service.
Informal Contact: Carol McDowall,
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
For application portal/log-in issues, please contact in the first instance.
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
The shift pattern is Monday-Friday 08.30-16.30 (37.5 hours).
An opportunity has arisen for a full time Call Handlers to join the admin team supporting Phlebotomy Single Point of Access (SPoA). SPoA provides a referral and call management service to the Phlebotomy Service across Glasgow City. Based in one location at the Adelphi Centre in the Gorbals area of Glasgow, the service supports staff across many bases within Glasgow City between the hours of 8.30am and 4.30pm, Monday - Friday.
The SPoA is the first point of contact for all telephone calls and referrals (including electronic) into the Phlebotomy service, bringing staff into contact with a range of individuals, from health and social care professionals to patients and their carers/families. The post is within a busy call centre environment, responsible for answering all calls as well as completing outbound calls, ensuring that all referrals are input into the electronic patient information system accurately and timely, the onward transmission of referrals and/or messages, triage of patients as appropriate and appointment booking for the Phlebotomy service.
The post holder will require to have: Good communication skills, Excellent keyboard skills, Ability to work well under pressure, Adaptability, Customer Care focused and good telephone skills, helpful and pleasant manner, excellent team working skills, previous experience of call centre or similar work desirable. The post-holder must be reliable and flexible to meet the needs and demands of the service.
Informal Contact: Carol McDowall,
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
For application portal/log-in issues, please contact in the first instance.
The shift pattern is Monday-Friday 08.30-16.30 (37.5 hours).
An opportunity has arisen for a full time Call Handlers to join the admin team supporting Phlebotomy Single Point of Access (SPoA). SPoA provides a referral and call management service to the Phlebotomy Service across Glasgow City. Based in one location at the Adelphi Centre in the Gorbals area of Glasgow, the service supports staff across many bases within Glasgow City between the hours of 8.30am and 4.30pm, Monday - Friday.
The SPoA is the first point of contact for all telephone calls and referrals (including electronic) into the Phlebotomy service, bringing staff into contact with a range of individuals, from health and social care professionals to patients and their carers/families. The post is within a busy call centre environment, responsible for answering all calls as well as completing outbound calls, ensuring that all referrals are input into the electronic patient information system accurately and timely, the onward transmission of referrals and/or messages, triage of patients as appropriate and appointment booking for the Phlebotomy service.
The post holder will require to have: Good communication skills, Excellent keyboard skills, Ability to work well under pressure, Adaptability, Customer Care focused and good telephone skills, helpful and pleasant manner, excellent team working skills, previous experience of call centre or similar work desirable. The post-holder must be reliable and flexible to meet the needs and demands of the service.
Informal Contact: Carol McDowall,
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
For application portal/log-in issues, please contact in the first instance.
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Glasgow is the largest city in Scotland and the fourth-largest in the United Kingdom. Situated on the River Clyde in the west of the country, it is known for its rich history, vibrant culture, and significant contributions to various fields, including industry, art, and education.
History
Glasgow’s history dates back to the 6th century when it was founded as a small religious community by St. Mungo. It grew over the centuries and became a major center for trade and industry during the Industrial Revolution in the 18th and 19th centuries. The city was known for shipbuilding, engineering, and textiles, leading to rapid urbanization and population growth.
Culture and Arts
Glasgow is renowned for its cultural scene. It was designated a UNESCO City of Music in 2008, reflecting its rich musical heritage that spans from classical music to contemporary genres like rock and pop. The city is home to numerous music venues, including the famous Barrowland Ballroom and the SSE Hydro.
The city has a vibrant arts scene, with institutions like the Glasgow School of Art, the Kelvingrove Art Gallery and Museum, and the Scottish Opera. Glasgow hosts various festivals throughout the year, such as the Glasgow International Comedy Festival and the Glasgow Film Festival.
Education
Glasgow is also an educational hub, featuring several prestigious universities, including the University of Glasgow, which is one of the oldest universities in the English-speaking world, founded in 1451. Other notable institutions include the University of Strathclyde and Glasgow Caledonian University.
Architecture
The city's architecture is diverse, boasting a mix of Victorian and modern styles. Notable landmarks include the Glasgow Cathedral, the University of Glasgow's Gothic-style main building, and the modern architecture of the Clyde Arc or "Squinty Bridge." The influence of the famous architect Charles Rennie Mackintosh can also be seen throughout the city.
Economy
Today, Glasgow has a mixed economy, with strengths in sectors like education, healthcare, technology, and tourism. The city is a popular destination for visitors, thanks to its historical sites, shopping districts, and dining options.
Sports
Glasgow is passionate about sports, particularly football. The city is home to two of Scotland's most famous football clubs: Celtic and Rangers, whose rivalry is known as the Old Firm. The city also hosted the Commonwealth Games in 2014, which showcased its facilities and infrastructure.
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Clerical Officer/Call Handler-Phlebotomy Single Point of Access roles
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55.861698150634766 -4.25832986831665 Glasgow, Scotland, United Kingdom 
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