{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nOphthalmology Senior Sister/Charge Nurse OPD with James Paget University Hospitals NHS Foundation Trust in Gorleston\n\n Ensure safe and effective practice Adhere to NMC guidelines for practice requirements and standards, for example, safe handling, administration, storage and custody of medicines. Adhere to Trust guidelines, policies and procedures. Ensure that organisational goals are reflected in own and the nursing teams objectives and in department plans. Contribute to the development of the Trusts policies and strategies, where appropriate. Maintain own professional and personal development in accordance with the NMC Code (2015), standards and professional guidelines. Establish and maintain relationships based on mutual respect communicating on a regular basis with the patient/client, relatives and carers in the provision of care and services. Ensure appropriate systems are developed and operational to facilitate dissemination of information within the ward/department team. Adhere to the Data Protection Act (1998). Maintain effective records management ensuring all documentation written or electronic is managed as per Trust and NMC (2010) guidelines. Adhere to the Code of Conduct for Trust Managers, as per Human Resource policies and procedures. Ensure risk management arrangements are in place within the department.Evidence-based practice Promote a culture of research and evidence-based practice within the department to enhance person-centred care. Ensure evidence-based care is provided to agreed standards within the department. Act as a change agent, developing clinically effective practice through the effective utilisation and integration of evidence. Participate in developing, implementing and monitoring policies, procedures and protocols. Create an environment which supports a culture of life-long learning and reflective practice for all staff. Ensure systems and processes are in place to support effective mentoring of relevant staff.Environment Maintain a safe and clean environment for staff, patients/clients and visitors by ensuring compliance with legislation, policies and protocols including health and safety, healthcare associated infection, risk management and critical incident reporting. Ensure staff awareness of environmental issues and take appropriate action as per Trust policy. Participate in the analysis, assessment and management of actual and potential risks to health and well-being. Ensure safe and effective use of equipment as per Trust policy. Ensure near misses, incidents, accidents and faulty devices are recorded, reported, investigated and learning disseminated as per Trust policy. Maintain a Risk Register incorporating generic clinical and non-clinical risks in the ward/department as per Trust policy.Multi-professional working Establish systems and processes to ensure effective communication and continuity of patient/client care, liaising with multi-disciplinary/multi-agency teams and community services. Attend multi-disciplinary team meeting for each speciality.Person-centred care Develop and maintain a culture of person-centred care within the ward/department. Ensure that the care of all patients is assessed, planned, implemented, evaluated and appropriately documented. Promote a caring environment where equality and diversity issues are respected and patients/clients and their carers are enabled to be partners in their care. Develop strategies for communication between staff, patients/clients, relatives and their carers, showing awareness of barriers to understanding. Facilitate communication between all members of the multi-disciplinary/multiagency team, and across care settings.Coordination of the patient/client journey Ensure the safety and quality of the patients/clients journey by effective planning and co-ordination of the episode of care, including the smooth transition to other settings.Patient/client involvement Identify opportunities for meaningful involvement of patients/clients and carers in relation to the development of care and services. Ensure effective systems are in place to gain patient/client and carers feedback on their experience of care. Ensure compliments and complaints are managed in line with Trust policy including the dissemination of shared learning. To take overall responsibility for ensuring the accuracy of the Quality, Safety and Information boards and daily monitoring of planned vs actual staffing levels.Provide effective leadership and management Act as a visible leader within the department. Provide leadership that enables professional decision making and effective team working. Empower and enable staff to contribute to the delivery of high quality person centred care. Support clinical expertise of nurses within the ward/department by role modelling evidence-based person-centred care.Develop team performance Promote, develop and facilitate a learning culture within the department. Promote equality of opportunity for all, in accordance with Trust Equality Opportunity Policy. Lead and participate in annual staff appraisal/development review, ensuring effective implementation of the Knowledge and Skills Framework (DH, 2004). Lead and participate in learning needs analysis and facilitate annual personal development plans for the nursing team. Lead and participate in orientation and induction programmes for staff within the department. Lead, support and develop nursing health care support workers within the department. Promote a person-centred culture to facilitate good staff relationships and morale among staff. Contribute to the education commissioning process for nursing staff. Manage poor performance and practice of staff in line with Trust policies. Work in partnership with Higher Education Institute staff. Ensure supervision and mentorship is embedded for pre and post registration students, registered nurses and health care support workers, as appropriate.Manage the ward/department environment Ensure appropriate delegation to Registered nurses and health care support workers and monitoring of outcomes for effective care/service delivery. Challenge appropriately and confidently where standards of care fall below that which the Department Sister/Charge Nurse would expect. Contribute to budget management within the ward/department, to ensure services are managed in accordance with yearly financial instructions. Participate in multi-professional procurement processes to ensure appropriate selection of products which meet relevant quality and safety standards. To participate and embed fundamental standards of care throughout the department.Effective use of resources Deliver a safe and effective service within allocated resources, ensuring the resources are used to maximum effect. Monitor budgetary performance, develop and implement action plans, organise the necessary resources and monitor outcomes. Adhere to financial policies and procedures, particularly Standing Financial Instructions, Authorisation Frameworks, Procurement Legislation and associated processes, and Prompt Payment Code. Adhere to Trust financial controls and fraud awareness principles (e.g. verification of authenticity / accuracy of the Staff-in-Post records). Adhere to Trust systems for effectively managing stock and safeguarding fixed assets. Promote the principles of good governance and protects the ward/department from financial risk, particularly in respect of patient/client monies and property and charitable funds. Display managerial and organisational skills to ensure that products required for patient/client care/treatment are procured in timely fashion and demonstrate value for money. Show a commitment to effectively manage resources and achieve statutory financial targets.Contribute to the delivery of the organisations objectives Promote a culture of continuous quality improvement through the use of audit, patient/client feedback and reflection on practice by self and other members of the team.Service improvement, development and modernisation Work in partnership with a range of clinicians and managers in the planning or development of own service promoting the involvement of patients/clients and carers. Review processes /practices including those within the ward to support patients/clients to improve their own health and well-being. Review processes/practices to ascertain if there are better ways of working within the ward/department to enhance patient/client care, service delivery and deliver required efficiencies. Work in partnership with Clinical Leads and Service Managers and identify clinic requirement, full utilisation.Staff Management Ensure nurses working in the department are professionally qualified and registered with the NMC. Ensure nurses working in the department achieve compliance with statutory and mandatory training requirements. Liaise with nursing managers and heads of nursing on all professional nursing issues. Ensure processes are in place to manage sickness/absenteeism and take appropriate action in line with Trust policies. Promote the health and well-being of staff and observe for any signs of ill health or stress factors in staff assigned to the area and take appropriate action in line with Trust policies and NMC guidelines. Manage duty rotas/annual leave and study leave to ensure adequate nursing cover and appropriate skill mix. Participate in the recruitment and selection of staff.General The post holder is required to maintain current registration with the NMC. The post holder will be aware of and comply with NMC revalidation requirements As senior sister you will be responsible for the effective and efficient operational management of the Outpatient department; Waveney suite and injection suite; Beccles AMD service including budget control, clinical governance, staff development and training. I provide professional leadership within the clinical area and provide direction, and inspirational leadership to all members of the multi-disciplinary team within the area for which they are accountable for and involved in the development of protocols / guidelines and patient information with other clinical ophthalmic nurses. *The post holder will be professionally accountable for the maintenance of standards and professional practice as set by the NMC Code of Professional Standards of practice and behaviour and relevant professional guidelines, *To carry overall responsibility for the organisation and management of the Ophthalmology Department, including the supervision of students. *To provide a clear focus for clinical leadership and to be responsible for ensuring the provision of a high standard of holistic, patient-centred care *To be accountable for coordinating patient care, the management of resources and performance of staff *Use a range of technique to ensure set and monitor standards of clinical practice, audit, research and teaching to set monitor and continually improve standards of care and patient experience. *Ensure safe and effective clinical practice. *Enhance patient experience. *To lead, manage and develop team performance, promote professionalism and trust. *Ensure the promotion and implementation of flexible and family friendly working in accordance with trust policies. *Ensure effective delivery of organisational objectives. *Ensure efficient and effective use of resources, managing a devolved budget. *Ensure effective succession planning at all Bands. *Active promotion the Trusts' visions, values and divisional objectives. 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