Interview for Customer Care Professional

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Practice Interview

Customer Care Professional • Brighton
American Express

Thank you for your interest in the position of Customer Care Professional in Brighton with American Express.

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Role: Customer Care Professional in Brighton

Interviewed on Monday 25 November 2024 at 11:03.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Care Professional with American Express in Brighton, England, United Kingdom\n\n Servicing Business Travel Accounts (BTA) and Corporate Card company administrators who are the point of contact for our clients Responding to phone and email requests to include but not limited to balance updates, invoice/charge details, cancelling cards, changes to company address, re-ordering statements and delivering the business Relationship Care ethos throughout every interaction Use and management of internal and external online tools Partnership management with third party vendors Handling complex issues via calls and emails that require patience, diligence and a Growth Mentality Building strong, positive relationships between travel agents, client account managers, senior leadership and clients directly to ensure consistency and clarity on data and payment processes This is an outstanding opportunity to join our dynamic and collaborative team based in Brighton-Hybrid, working hours are 35 per week - Monday - Friday! "}