Customer Care Professional inBrighton inBrighton PUBLISHED 14 JUN 2024
American Express rmynmas4
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Servicing Business Travel Accounts (BTA) and Corporate Card company administrators who are the point of contact for our clients Responding to phone and email requests to include but not limited to balance updates, invoice/charge details, cancelling cards, changes to company address, re-ordering statements and delivering the business Relationship Care ethos throughout every interaction Use and management of internal and external online tools Partnership management with third party vendors Handling complex issues via calls and emails that require patience, diligence and a Growth Mentality Building strong, positive relationships between travel agents, client account managers, senior leadership and clients directly to ensure consistency and clarity on data and payment processes This is an outstanding opportunity to join our dynamic and collaborative team based in Brighton-Hybrid, working hours are 35 per week - Monday - Friday!
Servicing Business Travel Accounts (BTA) and Corporate Card company administrators who are the point of contact for our clients Responding to phone and email requests to include but not limited to balance updates, invoice/charge details, cancelling cards, changes to company address, re-ordering statements and delivering the business Relationship Care ethos throughout every interaction Use and management of internal and external online tools Partnership management with third party vendors Handling complex issues via calls and emails that require patience, diligence and a Growth Mentality Building strong, positive relationships between travel agents, client account managers, senior leadership and clients directly to ensure consistency and clarity on data and payment processes This is an outstanding opportunity to join our dynamic and collaborative team based in Brighton-Hybrid, working hours are 35 per week - Monday - Friday!
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