{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nMental Health Act Complaints Support Officer - MHA Operations, National Operations with Care Quality Commission in London, England, United Kingdom\n\n Why this could be a great role for you…. The MHA Complaints Support Officer will provide support to senior managers in the MHA complaints team. Investigating and responding to First Line Resolution complaints/enquiries re care provided under MHA, to meet agreed timescales for response, to triage complaints and identify themes, maintain, produce and update key records and systems for business area e.g. spreadsheet/complaints database. Working collaboratively with colleagues within the National MHA Complaints Team and other directorates to provide an efficient, effective service and timely response to customers. What You Will Bring… The successful post-holder will be educated to GCSE A*-C/NVQ2, equivalent qualification level, or be able to demonstrate appropriate operational experience. Your experience of working with other teams and building relationships at all levels will enable you to work collaboratively across teams and respond flexibly to directorate demands and priorities. With strong organisational skills, you will have the ability to prioritise and meet deadlines whilst working without close supervision and manage your own performance. It is essential you have excellent IT skills in the use of Word, Excel, PowerPoint, Outlook and have experience of using management information systems, collating and presenting information. You should also have good oral and written communication skills to be successful in this role. Candidates will be expected to have a proven track record of delivering excellent customer service using attention to detail and strong organisational skills.\n "}