Mental Health Act Complaints Support Officer - MHA Operations, National Operations inLondon inLondon PUBLISHED 27 APR 2024
Care Quality Commission rccCKzP
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It is essential you have excellent IT skills in the use of Word, Excel, PowerPoint, Outlook and have experience of using management information systems, collating and presenting information.
Why this could be a great role for you….The MHA Complaints Support Officer will provide support to senior managers in the MHA complaints team.
Investigating and responding to First Line Resolution complaints/enquiries re care provided under MHA, to meet agreed timescales for response, to triage complaints and identify themes, maintain, produce and update key records and systems for business area e.g. spreadsheet/complaints database.
Working collaboratively with colleagues within the National MHA Complaints Team and other directorates to provide an efficient, effective service and timely response to customers.
What You Will Bring…
The successful post-holder will be educated to GCSE A*-C/NVQ2, equivalent qualification level, or be able to demonstrate appropriate operational experience.
Your experience of working with other teams and building relationships at all levels will enable you to work collaboratively across teams and respond flexibly to directorate demands and priorities. With strong organisational skills, you will have the ability to prioritise and meet deadlines whilst working without close supervision and manage your own performance.
It is essential you have excellent IT skills in the use of Word, Excel, PowerPoint, Outlook and have experience of using management information systems, collating and presenting information. You should also have good oral and written communication skills to be successful in this role.
Candidates will be expected to have a proven track record of delivering excellent customer service using attention to detail and strong organisational skills.
Why this could be a great role for you….
The MHA Complaints Support Officer will provide support to senior managers in the MHA complaints team.
Investigating and responding to First Line Resolution complaints/enquiries re care provided under MHA, to meet agreed timescales for response, to triage complaints and identify themes, maintain, produce and update key records and systems for business area e.g. spreadsheet/complaints database.
Working collaboratively with colleagues within the National MHA Complaints Team and other directorates to provide an efficient, effective service and timely response to customers.
What You Will Bring…
The successful post-holder will be educated to GCSE A*-C/NVQ2, equivalent qualification level, or be able to demonstrate appropriate operational experience.
Your experience of working with other teams and building relationships at all levels will enable you to work collaboratively across teams and respond flexibly to directorate demands and priorities. With strong organisational skills, you will have the ability to prioritise and meet deadlines whilst working without close supervision and manage your own performance.
It is essential you have excellent IT skills in the use of Word, Excel, PowerPoint, Outlook and have experience of using management information systems, collating and presenting information. You should also have good oral and written communication skills to be successful in this role.
Candidates will be expected to have a proven track record of delivering excellent customer service using attention to detail and strong organisational skills.
The MHA Complaints Support Officer will provide support to senior managers in the MHA complaints team.
Investigating and responding to First Line Resolution complaints/enquiries re care provided under MHA, to meet agreed timescales for response, to triage complaints and identify themes, maintain, produce and update key records and systems for business area e.g. spreadsheet/complaints database.
Working collaboratively with colleagues within the National MHA Complaints Team and other directorates to provide an efficient, effective service and timely response to customers.
What You Will Bring…
The successful post-holder will be educated to GCSE A*-C/NVQ2, equivalent qualification level, or be able to demonstrate appropriate operational experience.
Your experience of working with other teams and building relationships at all levels will enable you to work collaboratively across teams and respond flexibly to directorate demands and priorities. With strong organisational skills, you will have the ability to prioritise and meet deadlines whilst working without close supervision and manage your own performance.
It is essential you have excellent IT skills in the use of Word, Excel, PowerPoint, Outlook and have experience of using management information systems, collating and presenting information. You should also have good oral and written communication skills to be successful in this role.
Candidates will be expected to have a proven track record of delivering excellent customer service using attention to detail and strong organisational skills.
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Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
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- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
- London hosts various events and festivals throughout the year, including Notting Hill Carnival, the London Marathon, and numerous cultural festivals celebrating its diversity.
Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
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