{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nFront of House Receptionist with Vigilant Security in London, England, United Kingdom\n\nWe are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within a Central London Fitzrovia location. Within this role, you will be required to provide the highest level of client care and personal service to all associates in the client's business, which includes visitors, occupiers and internal associates. This amazing opportunity operates in a single-person site and is on a full-time contract working Mon-Fri 08:00-18:00. The pay rate for this role is £13.52 per hour and you will receive 28 days of annual leave, inclusive of bank holidays. At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security. Key Responsibilities Provide a professional first impression, beyond client/visitor expectations Be seen as a visible customer-focused professional by being proactive and greeting clients, guests and visitors where possible Anticipate and action client requirements in a professional manner and provide a consistently professional service at all times Engagement and support in customer events/promotions organised by the client for the occupiers Issue visitor passes using the agreed sign in and out policies and procedures Assist with helpdesk enquiries for the building and neighbouring site; acknowledging and responding within a timeframe specified by building management Liaising with colleagues, service providers and occupiers to resolve helpdesk matters in a timely manner Open and close the site as keyholder promptly at 08:00 and 18:00 daily (weekdays) Ensure the reception area is kept clean, tidy and well-presented at all times Handle all incoming telephone calls and enquiries in an efficient and sincere manner Monitor issuing of keys and log/reconcile accordingly as per requests Keeping track of the 'Essential Items' available in reception and ordering when necessary Acting as the on-site first point of contact for building matters Oversee fire and evacuation processes, as per building procedures Provide administrative support to Building Management when required Person Specification Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player Is self-disciplined and can work independently using initiative Computer literate with exemplary email etiquette. Previous Helpdesk Experience Preferred. Holds a true passion for high standards of customer service delivery Previous experience in hospitality, security or a customer service-facing role Excellent interpersonal skills and the ability to interact with people at all levels Consistently well presented in line with company/client standards Looking for opportunities to enhance client/visitor experience Clear, concise and confident communication skills which are customer service orientated with a keen eye for detail Maintains and practices a high degree of confidentiality at all times SIA preferable Valid First Aid certificate preferable 5 years of verifiable work history essential What We Offer A highly competitive salary within the corporate sector CPD- Bespoke Training, Learning & Development opportunities Licence Upskill- where applicable Perk Box- Employee discount scheme Laundry service for bespoke uniform Cycle to Work Scheme Social events and activities Pension scheme Employee mental health assistance helpline Recognition schemes including our employee of the month programme Employee HSF Scheme"}