{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nClerical Officer - Head & Neck with York and Scarborough Teaching Hospitals NHS Foundation Trust in York\n\n A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else. We have full-time and part-time opportunities for applicants to join us as Clerical Officers at the Head and Neck Outpatients Services! We invite applications from enthusiastic, hard working, self motivated, resilient, committed and multi-skilled individuals for the positions above. In this role you will be the first point of contact for our service users, and the successful applicant should be able to demonstrate effective communication skills, organisational skills and empathy. Experience of working in a healthcare setting and knowledge would be desirable. Previous experience in an Outpatients setting would also be advantageous. Please read the Job Description and Person Specification attached to this vacancy for more information about the role. In return we can offer you: A supportive & friendly working environment Active encouragement to learn and develop within your role Dedicated career pathways and great opportunities for continuing professional development Commitment to, and support for your wellbeing NHS discount and salary sacrifice schemes We look forward to receiving your application! The successful candidate will provide a range of Clerical and Administrative support, including: Being the central point of contact for requests from a range of people including patients, consultants, medical staff, managers and staff at all levels via the telephone, email and face to face. Use multiple electronic systems including the electronic booking systems, to process patient's appointments in required time frame. Ensuring clinics are utilised and appointments are booked appropriately. Maintain the confidentiality of information about service user, staff and organisational business in accordance with the General DataProtection Regulation 2018 (GDPR) and Caldicott principles. Observe all the relevant Infection Prevention and Control policies in carrying out their duties. "}