{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdministrative Assistant (Tuition Fees) with Cardiff University / Prifysgol Caerdydd in Cardiff, Wales, United Kingdom\n\n18963BR Finance Administrative Support Advert Administrative Assistant (Tuition Fees) An exciting full time position has arisen for an Administrative Assistant to join the Finance Professional Services Income Team. You will provide an administrative service to the Finance Service Unit, engaging in and completing a range of routine tasks to meet operational and customer service requirements. Provide support and guidance on tuition fee queries, ensure the Tuition Fee Income team is supported, and key duties undertaken. The successful candidate will be customer focused, organised, possess very good Excel, written and oral communication skills, and be able to coordinate effective team working as well as working on your own initiative. Attention to detail and accuracy are essential. You should have significant experience of working in an office environment, (experience of the Higher Education sector being an advantage, but not essential). You should possess excellent IT skills (across all MS Office packages) and customer service experience. The post is full time (35 hours per week), open ended and available immediately. Salary: £23,700 – £24,533 per annum (Grade 3) Cardiff University offers many excellent benefits, including 32 days annual leave (plus bank holidays), pro rata for part time staff, local pension scheme, blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter. This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g., your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance. As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression. Closing date: 10 September 2024 Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received. Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements. Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. Job Description Key Duties Deal with a range of enquires from internal (staff & students) and external (members of the public) customers in a professional manner, establishing their needs and adapting the standard responses accordingly. Work with others to make recommendations for the development and improvement of current University processes and procedures. Create good working relationships with key contacts to help improve service levels. Undertake a variety of administrative duties to support the team and department. Gather and review data to update administrative systems such as databases and spreadsheets, making sure the information is accurate, and highlighting to your line manager basic trends and patterns. Actively contribute to the success of the team and support the supervision and management of it. Specific Duties To complete the reconciliation and transfer of payments made by students through their SIMS online account. To obtain data from schools and update student sponsorship details in SIMS. To produce and process journal adjustments on student records to show internal sponsorship payment of their fees. To draw up and action refunds as requested. General Duties Abide by all University policies and undergo appropriate personal and professional development. Perform other duties which are not included above, but which will be consistent with the role. Uphold the Professional Services Values & Behaviours or local equivalent. Person Specification We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities. We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University. This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment, showing your transferable skills and aptitude to be successful in the role. You should have an interest in managing and developing a team. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team and to provide supervisory support to those under your line management. Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each on"}