Interview for Customer Care Representative

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Practice Interview

Customer Care Representative • Glasgow
MAC Recruit Group Ltd

Thank you for your interest in the position of Customer Care Representative in Glasgow with MAC Recruit Group Ltd.

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Role: Customer Care Representative in Glasgow

Interviewed on Friday 22 November 2024 at 08:07.

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jbli1u0m MAC Recruit Group Ltd {"required":[],"optional":[]}

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Care Representative with MAC Recruit Group Ltd in Glasgow, Scotland, United Kingdom\n\nJob title: Customer Care Representative Contract: Temporary (8-week contract from mid-November 2024 until mid-January 2025) Hours: 8 hours per week Rate: £11.44ph Location: Glasgow City Centre Duties: Responding to Amazon and eBay support requests via a ticketing system. Responding to major retailer support requests via internal systems Get hands-on and troubleshoot new product issues submitted by customers, to find possible solutions. Communicate frequent questions and areas of confusion for customers, to the marketing team to help develop better communication material in instruction manuals or the website. Record return requests and communicate return instructions to customers. Maintain communication with Community Manager regarding recurring topics in customer support requests. Requirements: Previous experience in a similar role Must be able to work a Monday Happy with temp contract "}