Customer Care Representative inGlasgow inGlasgow PUBLISHED 3 NOV 2024

Job title: Customer Care Representative

Contract: Temporary (8-week contract from mid-November 2024 until mid-January 2025)



Hours:
8 hours per week

Rate: £11.44ph



Location:
Glasgow City Centre

Duties:

  • Responding to Amazon and eBay support requests via a ticketing system.
  • Responding to major retailer support requests via internal systems
  • Get hands-on and troubleshoot new product issues submitted by customers, to find possible solutions.
  • Communicate frequent questions and areas of confusion for customers, to the marketing team to help develop better communication material in instruction manuals or the website.
  • Record return requests and communicate return instructions to customers.
  • Maintain communication with Community Manager regarding recurring topics in customer support requests.

Requirements:

  • Previous experience in a similar role
  • Must be able to work a Monday
  • Happy with temp contract
Job title: Customer Care Representative

Contract: Temporary (8-week contract from mid-November 2024 until mid-January 2025)

Hours:
8 hours per week

Rate: £11.44ph

Location:
Glasgow City Centre

Duties:

  • Responding to Amazon and eBay support requests via a ticketing system.
  • Responding to major retailer support requests via internal systems
  • Get hands-on and troubleshoot new product issues submitted by customers, to find possible solutions.
  • Communicate frequent questions and areas of confusion for customers, to the marketing team to help develop better communication material in instruction manuals or the website.
  • Record return requests and communicate return instructions to customers.
  • Maintain communication with Community Manager regarding recurring topics in customer support requests.

Requirements:

  • Previous experience in a similar role
  • Must be able to work a Monday
  • Happy with temp contract


Locations are approximate. Learn more