{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Experience Manager with Harrogate and District NHS Foundation Trust in Harrogate, England, United Kingdom\n\nThe Patient Experience Manager has a unique and varied role responsible for managing key elements of the Patient Experience within HDFT. The post would be part of a busy but dynamic team that encompasses all elements of Patient Experience, including managing complaints and concerns, compliments, patient engagement projects and patient survey's. To lead the patient experience functions across all areas of the Trust To support ward department and community staff with the collection of data relating to patient experience and to manage the reporting of that data. To oversee patient information leaflets and web page To collate patient experience information into reports for relevant Trust committees and meetings To manage and utilise a system of feedback and to drive improvement for the patient experience team. To identify areas of good practice and through quality improvement methodology to share best practice across the organisation To take a leadership role in the Making Experiences Count work stream within the organisation Support the Quality Matron to ensure full compliance with all CQC/Regulatory related Patient Experience Standards To monitor weekly compliance with patient experience measures and ensure improvement in compliance with the Trust identified targets for a particular division. Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you! We Offer Colleagues A supportive culture so colleagues can bring their whole selves to work. Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards. Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service. Please Note Due to high levels of interest, posts may close early if we reach a sufficient number of applications Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application. Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles. All job offers are subject to satisfactory pre-employment checks. For further details / informal visits contact: Name: Laura Brooker Job title: Regulation, Experience and Risk Lead Email address: laurabrooker@nhs.net"}