Patient Experience ManagerinHarrogateinHarrogatePUBLISHED SUN 30 MAR 2025
Opportunity to lead and influence patient experience initiatives within a dynamic NHS environment.
Ability to directly contribute to improving patient care and satisfaction through active engagement and feedback management.
Collaboration with a multidisciplinary team dedicated to enhancing patient experience across multiple settings including wards and community services.
Professional development opportunities involving quality improvement methodologies and leadership roles in key workstreams.
Employee recognition programs that celebrate contributions and achievements, fostering a positive work culture.
Comprehensive support for staff wellbeing, including access to counseling services and physiotherapy.
The chance to work in a respected Trust that values kindness, integrity, teamwork, and equality, making a tangible difference in the community.
Join the compassionate team at Harrogate and District NHS Foundation Trust (HDFT) as our new Patient Experience Manager! This rewarding role invites you to lead pivotal initiatives that shape the patient journey, ensuring every voice is heard and valued. You’ll be part of a dynamic and supportive environment, managing patient feedback, responding to concerns, and driving improvement across our services. This is your chance to make a genuine difference in your community just by being you!
At HDFT, we pride ourselves on a culture of kindness, integrity, teamwork, and equality. If you’re passionate about enhancing patient experiences and sharing best practices, we want to hear from you. Enjoy extensive benefits including recognition for your hard work, well-being support, and a workplace where you can truly be yourself. Together, let’s deliver outstanding care and transform lives. Don’t miss this opportunity—apply today to join our fantastic team in beautiful Harrogate!
Opportunity to lead and influence patient experience initiatives within a dynamic NHS environment.
Ability to directly contribute to improving patient care and satisfaction through active engagement and feedback management.
Collaboration with a multidisciplinary team dedicated to enhancing patient experience across multiple settings including wards and community services.
Professional development opportunities involving quality improvement methodologies and leadership roles in key workstreams.
Employee recognition programs that celebrate contributions and achievements, fostering a positive work culture.
Comprehensive support for staff wellbeing, including access to counseling services and physiotherapy.
The chance to work in a respected Trust that values kindness, integrity, teamwork, and equality, making a tangible difference in the community.
The Patient Experience Manager has a unique and varied role responsible for managing key elements of the Patient Experience within HDFT. The post would be part of a busy but dynamic team that encompasses all elements of Patient Experience, including managing complaints and concerns, compliments, patient engagement projects and patient survey's.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!
We Offer Colleagues
- To lead the patient experience functions across all areas of the Trust
- To support ward department and community staff with the collection of data relating to patient experience and to manage the reporting of that data.
- To oversee patient information leaflets and web page
- To collate patient experience information into reports for relevant Trust committees and meetings
- To manage and utilise a system of feedback and to drive improvement for the patient experience team.
- To identify areas of good practice and through quality improvement methodology to share best practice across the organisation
- To take a leadership role in the Making Experiences Count work stream within the organisation
- Support the Quality Matron to ensure full compliance with all CQC/Regulatory related Patient Experience Standards
- To monitor weekly compliance with patient experience measures and ensure improvement in compliance with the Trust identified targets for a particular division.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!
We Offer Colleagues
- A supportive culture so colleagues can bring their whole selves to work.
- Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
- Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
- Due to high levels of interest, posts may close early if we reach a sufficient number of applications
- Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
- Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
- All job offers are subject to satisfactory pre-employment checks.
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