1. Can you introduce yourself and explain why you are interested in this Filing Clerk position? Can you introduce yourself and explain why you are interested in this Filing Clerk position?
2. What do you understand about the role of a Filing Clerk in the context of the NHS, particularly at NHS Grampian? What do you understand about the role of a Filing Clerk in the context of the NHS, particularly at NHS Grampian?
3. Do you have any previous experience in a medical environment or administrative role? If so, can you describe it? Do you have any previous experience in a medical environment or administrative role? If so, can you describe it?
4. What is your familiarity with Patient Management Systems (PMS), and how have you used them in your previous roles? What is your familiarity with Patient Management Systems (PMS), and how have you used them in your previous roles?
5. Describe a time when you had to manage a large volume of paperwork. How did you ensure accuracy and timeliness? Describe a time when you had to manage a large volume of paperwork. How did you ensure accuracy and timeliness?
6. Given that this role may require assistance across various departments during peak times, how do you manage multiple tasks and competing priorities? Given that this role may require assistance across various departments during peak times, how do you manage multiple tasks and competing priorities?
7. Can you provide an example of a challenging situation you faced in a previous job and how you resolved it? Can you provide an example of a challenging situation you faced in a previous job and how you resolved it?
8. This position requires working autonomously. Can you give an example of how you have successfully managed your own workload? This position requires working autonomously. Can you give an example of how you have successfully managed your own workload?
9. How do you ensure effective communication with team members and other departments, especially when working independently? How do you ensure effective communication with team members and other departments, especially when working independently?
10. Filing and scanning documents accurately is crucial in this role. How do you ensure attention to detail in your work? Filing and scanning documents accurately is crucial in this role. How do you ensure attention to detail in your work?
11. Can you describe your process for noticing and correcting errors in paperwork? Can you describe your process for noticing and correcting errors in paperwork?
12. NHS Grampian places a strong emphasis on diversity and inclusion. What does this mean to you, and how do you contribute to a positive workplace culture? NHS Grampian places a strong emphasis on diversity and inclusion. What does this mean to you, and how do you contribute to a positive workplace culture?
13. How do you feel about contributing to patient care indirectly through administrative support? Can you share your thoughts on the importance of this role in the healthcare team? How do you feel about contributing to patient care indirectly through administrative support? Can you share your thoughts on the importance of this role in the healthcare team?
14. This role requires working Monday to Friday, with hours ranging from 8.00 am to 6.00 pm. Are you flexible with these hours, and how do you manage work-life balance? This role requires working Monday to Friday, with hours ranging from 8.00 am to 6.00 pm. Are you flexible with these hours, and how do you manage work-life balance?
15. Are you comfortable working in a fast-paced environment, and how do you keep yourself motivated during busy periods? Are you comfortable working in a fast-paced environment, and how do you keep yourself motivated during busy periods?
You can answer as many of these questions as you want.
Good luck!